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A Self-help portal is a must for the IT industry to deliver support effectively and efficiently. Here are all the features that an IT ticketing system must-have. Automate, customize and prioritize your IT self-service query management with an IT ticketing system. DeskXpand helps you manage day-to-day IT queries effectively and speedily. The self-help features of our information technology portal empower the customers as well as employees to find solutions to their queries themselves. DeskXpand IT ticketing system is an extensive solution that fits all business sizes and industries.