Frequently Asked Questions

1. Is it free to post adverts on Hallo?
2. How to create an account on Hallo?
3. Why has my account been blocked?
4. Why has my account been blocked?
5. I have forgotten my password. What do I do?
6. How can I change my password?
7. I am not receiving e-mail from Hallo. What should I do? 
8. How can I change my user name?
9. Will my user name appear on the website?
10. Will my e-mail address appear on the website?
11. Will my e-mail address appear on the website?
12. Will my telephone number appear on the website?
13. How do I post an advert?

1. Is it free to post adverts on Hallo?
   Yes, it is free to advertise on Hallo! There are, however, special promotional services that you may choose to use in order to make your ad more visible and more successful. Those services are paid for and their cost is clearly indicated. 
    
2. How to create an account on Hallo?
   Creating an account on Hallo is very simple. Go to www.hallo.co.uk and click on the Publish button, found on the right hand side, next to the search field.This will guide you through a few easy steps where you can input some basic information about yourself as well as your e-mail address. After submitting this information, we will verify your e-mail address and will send an e-mail with an account activation link.  You can then go to your e-mail inbox, open our e-mail and follow the link to create a genuine and safe account so that you can enjoy posting on Hallo.
    
3. Why has my account been blocked?
   We may decide to suspend an account without any notice if that account is associated with postings which are in breach of our Terms & Conditions. To prevent this from happening, please refer to our Terms & Conditions and always follow our Advertising Guidelines before posting an ad.  
    
4. I have forgotten my password. What do I do?
   Do not panic if you have forgotten your log in password. You can easily request a new password to be sent to your e-mail address. Just go to My Hallo on the right hand side of the home page, where you normally log in, choose “Forgot Password” option, which is located at the bottom of the page. You can then insert the e-mail that you have initially used to create an account. We will immediately send you an e-mail with a log in password, which you can use to securely log in on Hallo! 
    
5. How can I change my password?
   You can change your log in password at any time. Just log in securely to “My Hallo” using your existing password, then go to your “Profile” information, where your personal details are stored securely. You can then change your existing password to your new password and then click on “Update Profile” so that your new password is saved. 
    
6. I am not receiving e-mail from Hallo. What should I do? 
   If for any reason you are unable to see our e-mails in your inbox, please do not panic. Some e-mails might be wrongly placed in the Spam box of your e-mail. Please check your spam box and if our e-mails have been placed there, you can open an e-mail and mark it as “No Spam” so that our future e-mail correspondence goes to your inbox.
   If you are still experiencing problems with receiving our e-mail, please do not hesitate to contact us using our contact form.
    
7. How can I change my user name?
   No. Like your name, the username or your nick cannot be changed once your account is created. It is one of an unique element of your account which distinguishes you from others.
    
8. Will my user name appear on the website?
   Yes. Your username will be seen on the website and you will be identified by your username when you sell, buy or post on Hallo. You may choose to use an username which is different from your real name. 
    
9. Will my e-mail address appear on the website?
   No! For the safety and security of Hallo users, we have created our own messaging system, which does not allow other users to see your e-mail address. All e-mail correspondence will go through our secure server and your e-mails will be safe!
    
10. Will my telephone number appear on the website?
    To ensure your safety while using Hallo website, only the first seven digits of your telephone number will be initially exposed. Your whole telephone number will be seen only after a genuine click on the telephone number field. 
     
11. How do I post an advert?
    Posting an ad on Hallo is very simple and user friendly. For the safety of our users, all posters need to log in securely before being able to post ads. To post an ad, go to www.hallo.co.uk and click on the “Post” option situated on the right hand site, next to the search menu. You will then be guided through a secure log in process and after successfully logging in, you will be able add the details of your ad.