Job Reference: JO0000001497
Job Duration:
Start date: ASAP
Description:
OperationsManager
Newport
£40000 - £45000 PA Neg Plus Bonus
The Company
This award winning care provider create tailor made care programmes for their clients enabling them to remain in their own home and improve their quality of life. Their ethos issimple - treat others as we would wish to be treated ourselves. They provide the highest quality care to their clients throughsuperb caregivers who are supported by a locally based team of operational and administrative staff.
The company is a Newportbased franchise of a large Nationally represented organisation. This branch is well established and have a solid reputation forproviding quality care.
The Role
You will be based in the Newport office and head up a team of +/- 50 carers and theoffice support staff. Starting as Operations Manager there is long term potential for this position to evolve into the role of General Manager.
The main purpose of the position is to effectively coordinate all day to day operations in the franchise, reporting to the Franchise Owner.
You will lead a team of Key Players to proactively manage the needs of the clients and the caregivers.
The Role
People
* Recruit, train, manage and motivate a high performing team
* Define clear roles andresponsibilities, providing feedback and guidance to improve efficiency and effectiveness
* Ensure equal opportunities, healthand safety legislation and good practice
Business Operations
* Deliver the Owners strategy for the future growth of thebusiness
* Actively support driving selling in the service culture and growth mentality throughout the business
* Take fullresponsibility for the day to day operations
* Agree objectives for meeting business performance targets and continually review
* Deliver on targets within agreed budgets
* Organise and co-ordinate operations in a way to ensure maximum productivity* Gather, analyse and interpret key reports to ensure that business is achieving maximum productivity
Quality
* Monitorthe measurement of the client and caregiver experience
* Ensure that the business has the adequate and suitable resources
*Ensure the team meet and exceed all company standards, regulations and legislation requirements
* Continually update job knowledge
Legal and Finance
* Ensure successful operation of all policies, processes, procedures, and systems and implement aculture of best practice
* Provide weekly/monthly activity reports for meetings with the director to provide comprehensive business updates
* Manage the process and contribute to the development of annual plans, reports, budgets and targets
* Ensurecompliance with the companies Equality, Diversity and Equal Opportunities Policy, in respect of employment and service deliveryRequirements
Previous experience in the Care Sector is not required, however a passion for this industry and the desire to provide a quality service is essential. The following experience and attributes are required:
* Proven track record inthe management of day-to-day operations within a fast moving, commercial business environment at a senior level
* Ability todevelop and implement effective and efficient office systems
* Data analysis and report writing experience
* Solid staff management, motivating and mentoring ability
* Able to work well in a high pressure environment
* Strong commercial business awareness
* Excellent written and verbal communication skills
* Good planning and organisational skills
* Highly numerate with a keen eye for detail and a passion for accuracy
* Ability to adapt to change
* Good working knowledge of IT systems
*Must have full driving license and means of transport
* A business qualification preferred but not essential
In ReturnThis is an opportunity to join a successful organisation and lead the team to future growth and achievements. Offering a good salary and performance related bonus as well as ongoing training.
Being part of a large franchise group, you will have access to a vast variety of tools and structures to assist you in your role. There is also excellent potential for the right applicant to grow into the role of General Manager.
For more information contact Kim Simpson at Work Wales for a confidential discussion.
Industry: Senior Appointments
Salary: £40000 - £45000 per annum + Plus Bonus
Salary Benefits: Plus Bonus
Vacancy Type: Permanent
Job Skills: -
Contact Name: Kim Simpson
Website: -
Direct Application URL: -