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Neck and shoulder pain can be caused by a variety of factors, including poor posture, injury, and muscle strain. Poor posture is a common cause of neck and shoulder pain, as it puts pressure on the muscles and joints in these areas. Injury, such as whiplash, can also cause neck and shoulder pain. Muscle strain is another common cause of pain, particularly for people who perform repetitive tasks or have a job that requires them to use their arms frequently.