Job Reference: FRS50050
Job Duration:
Start date: ASAP
Description:
Operations Manager - Co.Clare/ Hybrid - Full Time
About this Role:
* The key purposeof the Operations Manager is to deliver all aspects of business processes, efficiencies and performance analysis to drive operations teams to meet or exceed goals/objectives. The Operations Manager will work closely with Senior Management who have the responsibility for strategic planning, development and implementation in order to achieve business goals.
Location:
Co.Clare /Hybrid
Key Responsibilities:
* Strategy and Planning: Support the design and implementation of vision, operational strategy, and business plan to ensure delivery of excellent customer experience.
* Consistent achievement of required quality assurance standard, and attainment of the productivity, financial, and staffing objectives of the Residential Mortgages Team.
* Actively support key operational projects, drive change management and promote same within team.
Key Performance Indicators:
* Accuracy, Quality and turnaround times for instructions up-dated in the system
* Adherence to Service Level Agreements
* Measured by relevance, accuracy and timeliness of reports
* Customer Feedback
* Measured by team results against individual and group targets
Skills and Experience:
* APA in Housing Loans (essential)
* Degree in Business or Finance (desirable)
* Financial Services Regulation Knowledge
* Experience in Mortgage Banking Operations in a progressively responsibleleadership role
* Experience in a strong customer focus orientated environment
* Experience in consistent delivery of clienttargets, contracted service levels and governance, risk and compliance (GRC) alerts actioned as required
Competencies:
*IT Knowledge
* Operations Practice Knowledge
* Communication and Interpersonal Skills
* Flexibility
* Influencing/ Persuasion and Negotiation Skills
* Judgement and Decision Making
* Leadership, Direction and Goals
* Strategic Thinking
* Problem Solving
* Ability to influence decision making throughout various organisational levels
* Collaborate decision marker* Recognised commercial acumen and ability to assess opportunities
* Proven managerial and supervisory experience
* Extensive technical knowledge of operations practices
* Demonstrated experience in leading organisational transformation and changemanagement
Benefits:
* 20 days annual leave per annum plus 3 company days
* LAYA Healthcare - immediate access from Day 1.
* Generous defined contribution pension scheme - immediate access from Day 1.
* Robust further education scheme* Employee Referral Scheme
* Tax Saver Commuter Ticket
* Cycle to Work Scheme
* Employee Assistance Programme
* Wellness Programme
* Long term sickness benefit (PHI)
* Life Assurance/Death in Service
* Free Parking (Clare employees)Central Bank of Ireland Requirements:
Please note that this role is a Controlled Function (CF) role under the Central Bank of Ireland's Fitness & Probity Standards and has been classified as a CF3, CF4 and CF7 role. CF3 is giving of advice to acustomer of the regulated financial service provider. CF 4 is arranging a financial service for a customer of the regulated financial service provider. CF7 is Management or supervision of those persons undertaking CF3 to CF6 roles.
Where you accept the offer of this role, prior to the appointment, you will be required to agree to abide by the Fitness & Probity Standards and complete a Fitness & Probity Questionnaire. Due diligence checks will also be completed on your qualifications and ContinuousProfessional Development (CPD).
Operations Manager, Co.Clare, Hybrid, Finance, Management
Industry: Financial Services
Salary:
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Operations Manager, Management, APA, Finance, QFA
Contact Name: Conor Kennedy
Website: -
Direct Application URL: -