Job Reference: FRS49551
Job Duration:
Start date: ASAP
Description:
Specialist Solutions Team (SST) Relationship Manager - Hybrid Role - Full time , Co.Clare
About this Role:
The purpose ofthe Special Solutions Team Relationship Manager is to manage the relationship with a portfolio of customer accounts, to analyseaccounts and offer appropriate sustainable measures for the borrower where suitable and in line with business objectives Wherean alternative arrangement cannot be offered, ensure the account is reviewed for the appropriate Resolution options. If no Resolution options suitable ensure the account is referred as appropriate. Ensuring that this is achieved in context of controlled policies, procedures and legislative requirements while providing exceptional customer service and minimising risk.
Location:Shannon
Key Responsibilities
* Assess customers circumstances through review of standard documentation
* Contact borrower to review output of documentation
* Ensure appropriate solutions are offered where possible in line with business strategy* Deliver clear, concise and accurate communication to customers via phone/email or face to face.
* Ensure all required service levels are maintained and delivered in line with policy
* Conduct all tasks in a manner compliant with all policies, procedures and legislative requirements
* Conduct all tasks in accordance with the values of the organisation in all dealings withboth internal and external stakeholders
* Ensure all accounts are reviewed and managed in line with company procedures
* Ensure all accounts are escalated as appropriate without unnecessary delay
* When dealing with customers, ensure to act honestly, fairly and professionally and in the best interests of the customer
Skills & Experience:
* Leaving Certificate or equivalent
* Accredited Product Adviser (Loans) / Qualified Financial Adviser (essential)
* Experience/Knowledge of PersonalInsolvency/Bankruptcy Regulations
* Knowledge of relevant mortgage lending legislation and industry requirements which may impact across the industry
* Clear and full understanding of the regulatory and legal environment appropriate to the role including Consumer Protection Code and the Code of Conduct on Mortgage Arrears.
* Strong customer service skills, evidenced application of Treating the Customer Fairly
* Proven experience in debt restructuring and demonstrated understanding of financial products
* Experience in a Collections environment
Competencies:
* Collections
* Legal & Compliance
* IT Knowledge* Accuracy & Quality
* Influencing/Persuasion and Negotiation skills
* Team Working
* Communication skills - Interpersonal and Written
* Judgment and decision-making
* Problem Solving
* Teamwork
* Customer Service
Central Bank of Ireland Requirements:
* Please note that this role is a Controlled Function (CF) role under the Central Bank of Ireland's Fitness & Probity Standards and has been classified as a CF3 and CF4 role. CF3 is giving of advice to a customer of the regulatedfinancial service provider. CF 4 is arranging a financial service for a customer of the regulated financial service provider
*Where you accept the offer of this role, prior to the appointment, you will be required to agree to abide by the Fitness &Probity Standards and complete a Fitness & Probity Questionnaire. Due diligence checks will also be completed on your qualifications and Continuous Professional Development (CPD).
Specialist Solutions Team (SST) Relationship Manager, Finance, Relationship Manager, Specialirt Solutions, APA, QFA, Co.Clare, Hybrid
Industry: Financial Services
Salary:
Salary Benefits:
Vacancy Type: Permanent
Job Skills: SpecialistSolutions Team (SST) Relationship Manager, Relationship Manager, Specialist Solutions, APA, QFA
Contact Name: Conor Kennedy
Website: -
Direct Application URL: -