Job Reference: JO0000001759
Job Duration: 9 months
Start date: ASAP
Description:
Work Wales is delighted to partner with a well-respected and established client to recruit a dedicated, empathetic, and proactive Customer Service Advisor (Maternity Cover). If you are passionate about making a difference, we are seeking an individual like you who will serve as the first point of contact for customers, acting as the face and voice of the company.
Role Description:
As a Customer Service Advisor, your primary focus will be to ensure all customers receive a superior service experience. You will take full ownership of customer queries, exhibiting strong problem-solving skills to achieve first contact resolutionwhenever possible.
Key Responsibilities:
* Using your initiative and excellent communication skills to resolve customerqueries at the first point of contact.
* Recognising and responding to customer complaints, ensuring they are dealt with in atimely and appropriate manner.
* Investigating and resolving customer complaints then closing support tickets.
* Issuing refunds or compensation to customers.
* Providing and maintaining a high level of customer service.
* Learning about products/services and keeping up to date with changes.
* Following communication procedures, guidelines and policies.
* Processing orders across the company's selling platforms.
* Processing customer returns.
* Updating customer accounts.
* Processing orders and printing of labels and invoices.
* Passing customer feedback onto the product or sales team to improve our offerings* Monitor customer satisfaction and provide regular feedback to the management team.
Candidate Profile:
* Excellent communication skills, both written and verbal.
* Strong problem-solving skills with a knack for turning negatives into positives.* Ability to remain calm and composed under pressure.
* Ability to empathize with customers and understand their needs.
* Proven ability to take ownership of problems and follow through to resolution.
* Proficiency in using computer software programmes.
* Ability to use initiative to proactively spot and resolve potential problems.
* Confidence to handle multiple customer contacts and administrative tasks in numerous systems.
Role Details:
* Monday to Friday (8.00am - 4.30pm)
* £10.50 per hour.
* 40 hours per week.
* Maternity cover - 9 month placement with the potential to be extended.
If you are acommitted individual who takes pride in providing excellent customer service, we'd love to hear from you. Don't miss out on thisopportunity to join a dynamic team and make a significant impact in the customer service landscape. Apply now!
Industry: Call Centre and Customer Service
Salary: Up to £10.5 per hour
Salary Benefits:
Vacancy Type: Contract
Job Skills: -
Contact Name: Ryan Jones
Website: -
Direct Application URL: -