Job Reference: JO0000001541
Job Duration:
Start date: ASAP
Description:
Customer Service Agent
Llanelli
£20,000 Plus yearly performance bonus and additional financial reward scheme
37.5 Hours per week including Saturdays on a rota basis (Saturday 9am - 1pm)
National Award-Winning Company with excellent benefitsand training
My client:
My client based in Dafen, Llanelli are the UK's only dedicated Vulnerable Customer Management company. My client deals with most of the big six energy providers to assist their client's vulnerable customers who are experiencing financial troubles.
About the role of Customer Service Agent:
Your role will be to show understanding and empathy and to help find the right solution based on the individuals' personal circumstances. The successful candidate will be comfortable chatting with customers via the phone, email, and web chat, offering excellent variety to the role. As each customer'ssituation is unique you will be expected to be flexible in your approach to calls. If you want to make a difference and leave work each day knowing you have assisted someone out of a difficult situation, then this is the role for you.
Requirementsfor Customer Service Agent:
* Computer literate
* High levels of emotional intelligence
* Previous customer service experience is desirable but not essential
* A strong listener
* Empathetic
* Composed
* Ability to build rapport
*Flexible approach
In return you will receive:
* Internal recognition schemes with excellent financial reward
* Free onsite parking
* Full training
* Career progression opportunities
* Employee discount and well-being scheme
* Yearlyperformance bonus
* Work based pension
* 22 days holiday PLUS bank holidays
* Work social events
* Pizza Friday - last Friday of each month
* Gym membership
To discuss this role in more detail please reach out today for a confidential conversation with Sarah at Work Wales
Industry: Call Centre and Customer Service
Salary: Up to £20000 per annum + Plus Annual Performance Based Bonus
Salary Benefits: Plus Annual Performance Based Bonus
Vacancy Type: Permanent
Job Skills: -
Contact Name: Sarah Bastin
Website: -
Direct Application URL: -