Job Reference: 14872.99
Job Duration:
Start date: ASAP
Description:
CUSTOMER SERVICE ASSISTANT
THURSDAY - MONDAY
SALISBURY
Up to £27,000 + TRAINING & DEVELOPMENT
THE OPPORTUNITY:
We're exclusively recruiting on behalf of leading and highly successful business who is looking to expand their operation due to the continued success of the company. After a record breaking year in 2024, including the opening of several new sites, thy are looking to expand their Customer Service & Experience team.
If you are working in a similar Customer Service orCustomer Experience role, and you're looking to advance your career in a fun and fast-paced business, this opportunity is not to be missed!
THE ROLE:
* Handling incoming calls, emails and online enquiries promptly and efficiently
* Processing bookings using an online booking system
* Handling customer concerns, enquiries and complaints
* Managing booking reschedulingand modifications
* Processing refunds where applicable
* Ensuring customer records are kept up to date
* Providing customers with relevant information about their bookings both in advance and on the day
* Providing administrative support to the Operations team
THE PERSON:
* Experience in a Customer Service or Customer Experience role is essential
* Excellent communication skills and ability to liaise with customers, colleagues and suppliers / third parties
* Strong problem solving abilities
* Able to work well in a fast-paced and sometimes pressurised environment
* Intermediate user of Microsoft Office packages
* Strong attention to detail
* Excellent organisational skills
* Confident to work efficiently as part of a team
GetRecruited is acting as an Employment Agency in relation to this vacancy.
Industry: Call Centre and Customer Service
Salary: £25000.00 - £27000.00 per annum + Excellent Progression + Development
Salary Benefits: Excellent Progression+ Development
Vacancy Type: Permanent
Job Skills: Customer Service Advisor, Customer Service Assistant, Customer Service Executive, Customer Experience
Contact Name: Chloe Marsh
Website: -
Direct Application URL: -