Job Reference: FRS63922
Job Duration: 12 months
Start date: ASAP
Description:
The Role
My client, a well-established manufacturer is seeking an experienced Customer Service & Internal Sales Executive to join their team based in Clara, Offaly. This is a full-time, office-based, 12-month fixed term contract.
As the Customer Service & Internal Sales Executive you will play a key role in delivering top-tier sales support to the sales team, ensuring customer quotes, orders, and inquiries are handled promptly and efficiently.
Tasks & Duties
* Manage and resolve customer and international sales team inquiries promptly, ensuring a seamless and efficient service experience.
* Maintain a log of open issues, track progress, and keep customers updated while collaborating with the sales team to enhance customer satisfaction.
* Ensure all outgoing correspondence is accurate, professional, and aligned with company standards.
* Maintain and update customer databases, track key metrics, and generate regular reports to support business insights.
* Accurately enter and manage customer orders within the company system, including logging and responding to customer scorecards.
* Foster strong customer relationships through proactive engagement, service excellence, and a commitment to a customer-centric approach.
* Collaborate across departments to drive continuous improvement, support innovative service solutions, and uphold the companies core values.
Experience, Knowledge & Qualifications
* Third level qualification.
* Excellent communication skills bothwritten and verbal.
* Strong IT skills with proficiency in MS Office and SAP.
* Strong attention to detail.
* Previous experience in a busy sales or customer service position.
* Candidates must currently reside within a commutable distance with full working rights.
For further information, please contact Sabrina Carroll on 086 127 5159
Industry: Admin and Secretarial
Salary: €28000 - €31000 per annum
Salary Benefits:
Vacancy Type: Contract
Job Skills: customer service, order processing, invoicing, sales administration, quotations
Contact Name: Sabrina Carroll
Website: -
Direct Application URL: -