Job Reference: SC/138286
Job Duration: 3 months
Start date: ASAP
Description:
* Customer Service / Service Desk Assistant
* Up to £12.30 per hour (£24,000 per annum)
* Initial 3 month temporary contract starting ASAP
* Position is basedin Halifax
Working for a fantastic global software company we are looking for an experienced Customer Service Assistantto join the team ASAP.
This is an initial 3 month temporary role and the reason for the role is to support on an upcoming project. The role is working Monday to Friday 9am - 5:30pm. Initially the role will be fully on-site at their offices in Halifax but once you are up to speed this could move to a hybrid model.
The role will be:
* Answer phone calls that comeinto the Service Desk and create incident tickets from those calls
* Create incident records from inbound emails and triagingtickets as they come in
* Outbound calling to book customers into a migration briefing for the new project
* Log customer complaints and ensure these are followed up and the very best service is provided to all customers at all times
Skill andexperience required:
* The ideal candidate will have previous experience within a Customer Service role, especially dealingwith customer complaints or unhappy customers
* Confident telephone manner and take pride in the customer service they provide
Industry: Call Centre and Customer Service
Salary: £12.00 - £12.30 per hour
Salary Benefits:
Vacancy Type: Contract
Job Skills: customer service, service desk, helpdesk, telephony, customer complaints
Contact Name: Samantha Cole
Website: -
Direct Application URL: -