Job Reference: CustomerServicesMgr
Job Duration:
Start date:
Description:
The primary role of the Customer Service Manager is to manage the smooth and efficient operation of the Sales Office and the associated Sales Order Processing, Partner Support and Shipping activities.
The role of Customer Services Manager requires adiverse range of organisational, team management and communication skills. There will be significant levels of external and internal communication, including direct liaison with Customers, the Manufacturing, Technical and Sales teams, including with the Elga LabWater Manufacturing facility in Shanghai to facilitate export shipments from China. After suitable training, the CustomerServices Manager will be expected to acquire 'advanced user' capability for the JD Edwards ERP system, and so act as the primarycontact with the IT Support team regarding Sales office operational requirements, problems or ERP queries.
The role comprises of;
● Diverse range of organisational, team management and communication skills
● Internal andexternal communication including liaison with manufacturing
● To ensure customer expectations are met, order processing, shipping and reporting deadlines are achieved
Requirements:
* Demonstrable experience of having worked in a Customer Service role as a Team Leader or Manager
* Excellent communication skills (written and verbal)
* Strong team buildingskills
* Team player with a real sense of delivering great support and service both internally and externally
Industry: Call Centre and Customer Service
Salary: £41691.00 - £42691.00 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Farnaaz Hoosen
Website: -
Direct Application URL: -