Job Reference: BBBH37995
Job Duration: 12 months
Start date: ASAP
Description:
German Speaking / Customer Service / Service Desk / Helpdesk / Customer Support
German Speaking / Customer Service / Service Desk / Helpdesk / Customer Support
My client, a leading supplier of IT solutions, are currently recruiting for German Speaking Customer Service Desk Agents to join them on a remote working contract basis.
The contract will start ASAP, and be on a 12 month rolling basis.
The position will involve
* Taking high volumes of incomingcalls.
* Aiming to resolve customer queries and faults with equipment.
* Updating queries onto the database.
* Updating system for other users.
* Offer guidance to clients and identifying faults.
* Working to strict deadlines and service level agreements.
The successful candidate will be enthusiastic, motivated and enjoy problem solving. You will have proven experience of working within a call centre/customer service environment. This is an exciting opportunity to work for a well-establishedcompany offering excellent benefits.
The successful applicant should also have
* The ability to speak German fluently (mother tongue preferred)
* Excellent customer service skills.
* The ability to learn some technical product information.
*Strong MS Office knowledge.
* Ability to work in a pressurised environment.
* The ability to pass a vetting procedure (criminal and credit checks)
* A flexible approach to working hours
Further Information
* Must be flexible with shift patterns - will be required to work occasional early and late shifts
* Training will be provided
* Fully remote
* Interviews will be via Zoom
* Rate details - £14.50 per hour (inside IR35) (Umbrella rates subject to deductions and weekly umbrella fee).* Overtime available for unscheduled Saturdays and Sundays
This role has been deemed and assessed and inside IR35 role,The above rates are the umbrella company rates
German Speaking / Customer Service / Service Desk / Helpdesk / Customer Support
German Speaking / Customer Service / Service Desk / Helpdesk / Customer Support
Industry: Call Centre and Customer Service
Salary: Up to £14.50 per hour
Salary Benefits:
Vacancy Type: Contract
Job Skills: -
Contact Name: Tim Griffin
Website: -
Direct Application URL: -