Job Reference: BBBH41869
Job Duration:
Start date: ASAP
Description:
Project Coordinator.
Location: Thame. South Oxfordshire.
Salary: £22-£25.5k
Package:25 days annual holiday (plus bank holidays), pension scheme, life assurance, lifestyle benefits, free parking and career progression opportunities.
Working hours: Monday - Friday 09:00 - 17:30.
Concept Resourcing currently have an excellent opportunity with a highly reputable, market leading brand within the IT industry. We are a looking for a project coordinator to join a growing service delivery team. The key part of your role will be to provide project support for the team and ensure the highest level of customer service is provided.
Your responsibilities:
* Providing swift and effective responses to customers and delivering an exceptional customer experience.
* Administration (quotations, sales order processing, order management, after sales support, etc.).
* Process all customer orders in a timely fashion; providing accurate sales quotations, following a clear sales ordering process, updating the order management system and the coordination of the order delivery.
* Co-ordination of on-site resource
* Scheduling hardware delivery.
* Identifying and escalating opportunity for improvements in the delivery of departments processes.
* Developing strong internal relationships and working closely with internal teams on a daily basis to achieve business goals.
* Undertaking cross-training and providing support to other Service Delivery team members as required.* Liaise across all internal business disciplines (i.e. Technical, Production & Accounts) to resolve any queries regardingsupport, delivery or payment terms
* Attend all required team meetings (except in the case of agreed holiday or sickness)Knowledge and experiences:
Essential:
* Administrative experience in a similar role OR strong customer service background.
* Strong interpersonal and communication skills (written and verbal).
* Process driven with a keen eye for detail.
* Organised and methodical.
* Strong IT skills, utilising MS Office365 applications for a varied number of daily tasks and ad-hoc analytical purposes (with a particular emphasis on MS Excel.
* Evidence of problem solving and issue resolution within a previous role.
If this opportunity sounds of interest, then please apply to be considered!
Industry: Call Centre and Customer Service
Salary: £22000 - £23500 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: customer service, admin, coordinator, planning
Contact Name: Danny Aston
Website: -
Direct Application URL: -