Job Reference: BBBH41396
Job Duration:
Start date: ASAP
Description:
Are you enthusiastic, organised and customer focused? Do you have strong administration skills? Are you looking for a new role within Service Delivery?
Fantastic opportunity here to workwith an expanding digital technology company with over 500 employees. You will be working for a very forward thinking company with a great company culture. We are currently recruiting for a Service Delivery Coordinator role within the Spares and Repairs function.
What is the job role?
* Administration support within a customer service delivery department
* You will be working alongside the Returns Service Delivery Coordinator to ensure customer receive quotations for repairs and spares in a timely manner, quotations are managed to point of order / closure.
* You will be expected to liaise with external customers, manufacturer repair centres, in house technical / repair teams to ensure that internal processes are following and SLAs are met.* You will work with all departments within the business to enable collaborative working and achieve goals
What are the day to day responsibilities?
* Effective responses to customers and delivering exceptional customer experience.
* Provide accurate quotations to customers for repairs and spares
* Follow up on quotations to the customer to gain confirmation* Process customer orders
* Create and manage reports for management of orders for spares and repairs
* Resolve day to dayqueries and issues regarding repair status, lead times and payments
* Support the Returns Service Delivery Coordinator with management of day to day product returns, repair admin and service requirements
* Maintain accurate and up to date records
* Demonstrate organisation and time management, able to prioritise and meet deadlines
* Identify and escalate opportunity for improvements of processes
Whats on offer?
* £21,000 - £23,000 per annum
* Full time / Part time is available
*9:00pm - 5:30pm
* Company Pension Scheme
* 25 days holiday (plus Bank holidays) additional holiday for long service (pro rata for part time hours)
* Life Assurance
* Lifestyle Benefits
* Free Parking
* Career progression opportunitiesSkills & Qualifications
* Administrative experience in a similar role
* Strong communication skills (written and verbal)
* Process Driven
* Keen eye for detail
* Organised
* Team Player
* Confident
* Enthusiastic
* Strong IT skillsusing MS Office365 (emphasis on Excel)
* Problem solving and issue resolution within previous roles
* Retail / Hospitality/ Banking / IT knowledge would be desirable
* Experience using Access Dimensions or Super Office would be desirable
Please contact for more information
Industry: Admin and Secretarial
Salary: £21000 - £23000 per annum +
Salary Benefits:
Vacancy Type: Permanent
Job Skills: service, service delivery, customer service,
Contact Name: Jodie Turberfield
Website: -
Direct Application URL: -