Job Reference: BBBH38964
Job Duration:
Start date: ASAP
Description:
Concept Resourcing have partnered with the world's leading domestic appliance company. Together, the Concept Academy and Whirlpool are offering driven, personable individuals our absolute commitment, dedication, and time to develop a career that can last a lifetime. Employment is offered on a full-time basis for a 12-month period in the Concept Academy with the goal of achieving a permanent contract.
We have a fantastic opportunity to join Whirlpool as a Service Desk Agent within the Field Improvement Team.
You will work in a service desk environment as part of the Field Improvement Team supporting field service engineers across the country to ensure all work is covered and completed to a high level.
What does the role entail?
* To workthrough live calls that are being booked via the call centre to identify same day opportunities to pre-order parts for efficiency to aid the field organisation in being able to complete the visit on the first call.
To book calls when parts have come backinto stock as well as keeping customers informed if parts are out of stock.
* Process jobs and process part orders for engineers.
* Pre-Ordering equipment and parts to support future dated jobs in order to help the Field in improving First Time Fix Completion figures.
* Dealing with a range of jobs which involves placing service calls in the system as well as ordering partsfrom 3rd party suppliers and helping and supporting field engineers with part ordering.
* You will also be contacting and updating customers in regards to status of their spare parts orders and updating the system accordingly. Also helping engineers to support where parts they need to complete a call are not delivered.
Who are we looking for?
* Fantastic customer service skills.
* Energetic, driven & great attention to detail.
* Eagerness to learn.
* Problem solving in difficult situations.
* Good oral and written communication skills.
You bring the right attitude; we will support your development. Inclusion& Diversity is at the heart of our operations because we know that drawing from diverse points of view improves products, services, teams, and each other. We recognise we are on an ongoing journey and are committed to new, bold goals and meaningful action to cultivate an even stronger inclusive and diverse workplace, as well as in the communities where they work and live. Inclusion creates a culture of belonging; diversity makes us better.
What's on offer from the Concept Academy and Whirlpool?
*12 month contract with scope for a permanent role available on completion
Hourly rate paid weekly via Umbrella company
* Payroll model equivalent to £18,500 per year permanent salary
* Opportunity to work for leading global domestic appliance companyThe Essentials
* Must live within 40 minutes commute of the centre of Peterborough
* Excellent written & verbal communication skills
* Excellent organisational skills
* Experience of working on computer systems
* Excel / Spreadsheet knowledge
What is the interview process?
* Initial telephone screening to discuss background& the role
* Video call with Service Delivery Coordinator competency based questions.
* Face to face / video interview with Service Desk Manager
Industry: Call Centre and Customer Service
Salary: £18000.00 - £18500.00 per annum
Salary Benefits:
Vacancy Type: Contract
Job Skills: -
Contact Name: Jodie Turberfield
Website: -
Direct Application URL: -