Job Reference: BBBH52599
Job Duration:
Start date:
Description:
Spanish speaking Customer Services (must be FLUENT in both English and Spanish)
Based in Watford/Home Hybrid 3/2Full Time 37.5 per week, Monday to Friday 8 to 4 pm with 30 minutes lunch break
Key Responsibilities:
* To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing; using telephone, e-mail and fax toprovide our customers with an efficient, reliable service
* To respond effectively to queries relating to customer orders anddeliveries
* To manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts
* To resolve customer complaints and invoice queries
* To raise credits & adjustments on customer accounts and to liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner
* Tobe in regular contact with our Sales Account Managers and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand - abnormal orders, postponed or cancelled deliveries, etc) is communicatedin a timely manner
* To understand the operational requirements of key customers (key contacts, delivery specifications, booking requirements, etc)
* To implement process improvements which will improve operational effectiveness and enhance profitability
* To ensure that customer account records are kept up to date for audit purposes
* To identify and resolve with the datamanagement team any master data errors affecting the process
* To provide support for other members of the team
Qualifications, Skills & Experience:
* Proven customer service or logistics experience and an ability to liaise with different contacts in the organisation
* Excellent communication skills with both oral & written fluency in English
* Fluent Polish* An ability to work on own initiative and as part of a team (team spirit)
* Forward thinking and open to new processes/process improvements
* Familiar with electronic communication and workflows (lotus notes, databases, etc)
* PC skills - competenton Lotus Notes, Excel, Word and PowerPoint
* SAP experience would be an advantage
* An ability to prioritise workload and manage time effectively
* A pro-active and flexible attitude
* An ability to work under pressure and to tight deadlines whenrequired
Industry: Call Centre and Customer Service
Salary: £25000 - £27000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Caroline Bingham
Website: -
Direct Application URL: -