Job Reference: FRS47648
Job Duration:
Start date: ASAP
Description:
The Team Leader will be responsible for managing a team by assigning responsibilities, scheduling, coaching,developing, motivating and training, ensuring the team consistently meets and exceeds performance goals and requirements. The success of the Team Leader will be judged by the consistency of the team in achieving and overachieving on targets.
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Duties:
* Dealing with corporate clients
* Developing and building relationships with key accounts
* Deliver effective coaching
* Maximise productivity
* Report and distribute management information highlighting areas for improvement and those of concern and opportunity
* Recommend and implement operational processes
* Conduct appraisals and develop staff
Requirements:
* Proven leadership/management skills
* Contact centre experience desirable
* People management
* Strong analyticalskills
* Self-motivated, results and solution-oriented personality
* Excellent communication skills
* Maintains a high level of integrity
* Must be able to work in a fast-paced environment and be able to manage many priority items at one time.
*Team player, building and maintaining strong relationships with colleagues
* Independent and persistent
* Hands on
Industry: Call Centre and Customer Service
Salary:
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Team Leader, Call Centre, Customer Service
Contact Name: Joyce Coffey
Website: -
Direct Application URL: -