Job Reference: FRS47261
Job Duration:
Start date:
Description:
Are you seeking a new and exciting challenge for 2022? FRS Recruitment is now inviting applications for the role of 'Customer Support Executive' on behalf of our client, a leading Agribusiness and based in Co. Dublin. This is a full time permanent role.
You will provide a professional and prompt, top class customer experience for our clients customers. Indeed, this role will involve assisting and resolving customer queries, processing orders, educating customers about our products, services and offerings plus outbound telesales calls.
The Role
* Resolve customer queries from multiple sources - Phone, social media,email, post and events.
* Technical support for our customers - e.g. app and desktop logins
* Follow up customer queries within a 24-hour period and ensure maximum customer satisfaction.
* Outbound telesales calls.
* Setting up customer accounts, organizing renewal letters, invoicing, lodging payments, e-docketing, accurate record keeping for ABC/Accounts
* Make outboundcalls on behalf of the organisation's titles to (potential) customers (renewals/lapsed/new leads)
* Achieve KPIS set for growth
* Developing plans and initiatives to both retain and add new customers.
* Fulfil back issue requests, process store payments and organise refunds as required.
* Gain a superior knowledge of our products and services.
* General administrative support as required for the Department.
The Person
* 6-12 months customer service/sales experience essential
* Strong communication and English skills with a proactive and positive approach to tasks
* Effective team player who is able to also workindependently
* Multitasking skills- ability to log calls and process customer orders simultaneously
* MSOffice skills: Word, Excel, Powerpoint
* Experience of databases, particularly CRM, an advantage
* Data entry experience
* Typing speed of 40wpm approx
* Professional, friendly and confident phone manner
* Farming / rural background desirable
Remuneration
*Pension, PRSA, VHI, Health Insurance, Life Assurance, Health Programmes
* Laptop, Phone, Expenses (Business related milage), Parking provided
* 21 Days Annual Leave + 2 Company days, 1 additional after every 4 years (up to 5 max)
* Career developmentopportunities & Further education sponsorship
* Currently working remote in line with govt guidelines - office work willresume once return to office is permitted. (there may be some flexibility for remote-working going forward which can be discussed at interview)
To Apply
Please email your CV through the attached link
Please note FRS will never disclose your details to your 3rd party without your prior consent.
FRS guaranteed 100 % confidentiality at all time.
Industry: Agriculture Fishing and Forestry
Salary: €28000 - €29000 per annum + Please see job description.
Salary Benefits: Please see job description.
Vacancy Type: Permanent
Job Skills: Agri, Sales, B2C
Contact Name: Gerard Farrell
Website: -
Direct Application URL: -