Job Reference: JO0000001474
Job Duration:
Start date: ASAP
Description:
Care Manager
Newport
ﾃつ｣32000 - ﾃつ｣35000 PA
The Company
This award winning care provider create tailor made care programmes for their clients enabling them to remain in their own home and improve their quality of life. Their ethos is simple - treat others as we would wish to be treated ourselves. They provide the highest quality care to their clients through superb Caregivers who are supported by a locally bsed team of operational and administrative staff.
With offices based in Newport this franchise servicesthe Newport, Cwmbran and Chepstow areas and form part of a large Nationally represented organisation.
Job Purpose
Tobe accountable for the management of day to day running of operations, ensuring compliance with all governing body requirementsand legislation relevant to the service.
The Role
You and your team will be responsible for the following duties:
* Work closely with the Franchise Owner to coordinate the development of a high quality private domiciliary care service for olderpeople in the local area
* Promote the highest standards of care and service with a focus on person centred care
* Manage the process of client acquisition from initial contact to conversion adhering to company policy
* Carry out care planning and conduct risk assessments ensuring compliance to relevant legal and regulatory requirements
* Ensure successful operation of quality control systems and performing quality assurance visits for clients
* Continually reviewing and improving processes to ensure the most effective and efficient service is always being delivered
* Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements
* Ensure relevant reports are forwarded to relevant bodies: Care Inspectorate Wales, The Regulation and Quality Improvement Authority and Safeguarding
* Promote a positive culture in line with the company ethos and values
* Network in the local community and via digital media to raise awareness of the service
* Provide inspired leadership to the team making sure that exceptional service isdelivered to the clients and workloads are managed accordingly ensuring safe staffing levels
* Support the recruitment and training of Caregivers and the office team
* Take part in disciplinary investigations, interviews and meetings following companypolicy and in conjunction with advice from the HR Provider
* Ensure that policies and procedures are adhered to by all employees
* Support with the management of payroll and budgets
* Maintain the accuracy and integrity of data across all relevant platforms
* Keep up to date with changes in legislation and regulations
* Proactively identify own development areas in line with business objectives and the duties of your role, taking action within a reasonable time frame
* Ensure compliance with companies Equality and Diversity Policy, in respect of employment and service delivery
* Carry out any other duties deemed necessary for the successful operation of the business
Requirements
The successful applicant will have the following qualifications, experience and attributes.
* Extensive care experience with a proven track record in providing consistent excellent customer service
* Proven experience in leading, training and managing a team to provide high quality domiciliary care services
* Have or be willing to work towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services or equivalent
* Excellent knowledge and understanding of compliance and legislative requirements of the Care Standards regulations
* Strong skills in conducting care assessment and care planning
* Good understanding of systems and processes
* Excellent interpersonal and communication skills
* Ability to inspire others and build fantastic working relationships
* Strong organisation and planning skills
* Drive and motivation to take on a broad role and develop care services
* Passionate about providing the highest quality of care
* Commercially aware and have strong influencing and negotiating skills* Demonstrate achievement of business growth targets
* Ability to work well and accurately under pressure
* Be responsive, agile and remain calm whilst dealing with multiple priorities
* Be flexible to meet demands of the business including participating in an on-call rota
* Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, workingwith databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate
* Adriving licence and access to a vehicle
In Return
This is an opportunity to join a successful organisation and leada professional and dedicated team. Offering a good salary and a productive , friendly working environment.
Being part of a large franchise group, you will have access to a vast variety of tools and structures to assist you in your role.
For more information contact Kim Simpson at Work Wales for a confidential discussion.
Industry: Social Care
Salary: ﾃつ｣32000 - ﾃつ｣35000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Kim Simpson
Website: -
Direct Application URL: -