Job Reference: BBBH55327
Job Duration: Permanent
Start date: ASAP
Description:
Customer Success Manager
Our client is an independently owned group of well-established businesses that specialise in the design, installation, maintenance, and monitoring of electronic life safety and security systems. This is an exciting opportunity for a Customer Success Manager to play a pivotal role in driving customer satisfaction and the overall success of the company.
Role Overview: As the Customer Success Manager, you will lead a dedicated team to deliver an exceptional customer experience. You will support the team in their day-to-day operations, ensure departmental KPIs are met, and help shape the overall success of the business.
Department Management & Reporting:
* Utilise and analyse data from our CRM system to monitorand report on the performance of the customer success team, ensuring the department runs efficiently.
Leadership:
* Provide proactive, hands-on leadership in a fast-paced environment, making quick and effective decisions to deliver exceptional customer service. Be a visible and vocal leader within the office, supporting and motivating the team.
Resource Management:
*Oversee the coordination of engineering teams to ensure the timely and efficient scheduling of work, meeting industry guidelinesand internal KPIs.
Administration Support:
* Step in to assist the team with administrative tasks such as responding toemails and phone calls, ensuring that all team KPIs are met.
Communication:
* Serve as the primary point of contact for the Customer Success Team, facilitating effective communication between internal departments and external stakeholders to ensuresmooth workflow and customer satisfaction.
Internal Systems Management:
* Gain a deep understanding of the internal CRM system, Simpro, to manage and fulfill all duties effectively.
External Systems Support:
* Learn and support customers using third-party compliance management software (Fixflow, Dwellant, Pronett, Service Channel), assisting the Key Accounts Department with customer queries.
What's on Offer:
* Competitive salary: £35,000 - £45,000 per annum
* 9-day working fortnight* Continuous professional development
* Wellness & Employee Assistance Programme (EAP)
* YuLife - The #1 rated benefitsprogram
* Death in service insurance
* Salary sacrifice pension scheme
* Quarterly one-to-one check-ins with your line manager
* 25 days' holiday, plus Bank Holidays (rising to 35 days with service)
* A culture that promotes work-life balance* Access to mental health support
* Recognition through Team Member of the Month awards
* Annual company day to celebrate success and share strategic plans
This is an excellent opportunity to join a company that values its employees and offers a supportive and dynamic work environment.
Click apply now or message me for further info.
Industry: Engineering
Salary: £35000 - £45000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Fire, Security,CCTV, Access Control, Intruder Alarms, Engineering, Customer Service, KPI, Customer Success, Management
Contact Name: Chris Holliday
Website: -
Direct Application URL: -