Job Reference: BBBH49230
Job Duration: Permanent
Start date: ASAP
Description:
Divisional Operations Manager - Soft FM - South England - £70k-£75k
Main purpose of the role is to provide leadership to the field teams, delivering World Class Service in Hard and Soft Facilities Management across all sites. To effectively manage allresources and ensure effective relationships are established and maintained between the customer and field teams. To ensure that all activities are undertaken within the budget and meet legislative and Health & Safety requirements
Key Accountabilities:
* To ensure all Maintenance services are delivered in line with agreed SLA's, meeting all statutory and legislative requirements.
* To ensure all Cleaning and Soft FM services are delivered by the Field Teams in line with agreed SLA's, adjustingto growth and contract requirements.
* To manage all budgets within target and to optimise the best value and where possiblethe lowest cost, without compromising service.
* To recruit, coach, motivate to ensure people performance is optimised.
* Toensure a divisional training and succession plan is available to meet the people development needs.
* To ensure company policies and practises are followed and delivered consistently.
* To ensure effective Divisional meetings are held to drive operational performance and people management.
* To support and provide guidance to all direct reports.
* To provide world class service standards to all sites.
* Analyse all performance data to identify opportunities for improvement and draw up action plans to deliver the required results.
* To co-ordinate all capital plans and support the customer in the development of their annual asset replacement plan.
* To lead the delivery of excellent customer service and relationships.
* To ensure that all activity compiles with Health & Safety Policies.
* To undertake any other reasonable duties and/or responsibilities as may berequired.
Financial Responsibility:
* This role is responsible for managing expenditure and effective cost management within agreed budgets by site, area and across their Division.
* The Divisional Operations Manager will authorise spend to an agreed authority level. In addition they are also responsible for identifying and delivering business development opportunities within the budget to fund additional services to the customer.
* They will guide their Area Maintenance Managers in the development of capital plans and projects jointly with the customer.
People Responsibility;
The Divisional Operations Manager is responsible for the direct line management of the Area Maintenance teams with a broader scope of responsibility of the direct management of soft FM as and when required by the customer which includes but not limited to:
* Recruit and induct colleagues within team as required and in line with current recruitment guidelines, ensuring all legal compliance is adhered to.
* Train,develop and appraise direct reports to ensure effective leadership and motivation of own teams.
* Conduct quarterly people reviews to ensure that talent and succession plan is established, to support the wider business with the People Team.
* Carry outreviews of any legal training requirements to ensure compliance across the estate.
* Ensure that agreed ways of working are followed by direct reports and this is validated through regular site visit and performance review programme.
* To manage the team's conduct and capability, apply the disciplinary procedure in accordance with the companies D&G Policy as required.
Skills/Experience:
* Ideally educated to Degree level or similar in a business or technical discipline.
* Experience as a Regional/Divisional Manager in retail, leisure or FM sector is desirable.
* Experience of managing a large and remote team.
*Previous experience of developing client relationships at a stake holder level would be advantageous.
* Strong PC literacy, with experience in extracting, collating and presenting performance data.
* Strong communication skills, both written and verbal.
* Excellent planning, organising, prioritisation and project management skills.
* Strong results focus.
* Accountable for own performance and that of the team.
* Effective problem-solving and decision-making.
* Highly flexible and strategic inapproach to managing their business.
* Experience in managing financial budgets with previous P&L responsibility desirable.
* High degree of flexibility in working hours with willingness to work flexible hours over a 24/7 operation.
* High degree of mobility to travel extensively throughout the area.
* Full driving licence.
Click apply now or speak with Chris Holliday for further information.
Industry: Engineering
Salary: £70000 - £75000 per annum + Company Car & Phone & Laptop
Salary Benefits: Company Car & Phone & Laptop
Vacancy Type: Permanent
Job Skills: Operations, Operations Manager, Divisional Manager, FM, Soft FM, Facilities, Facilities Management
Contact Name: Chris Holliday
Website: -
Direct Application URL: -