Job Reference: BBBH75511
Job Duration:
Start date: ASAP
Description:
Role: Field ServiceEngineer (Print / Photocopiers)
Location: Peterborough / Cambridge and Northamptonshire
Company Overview:
We are actively seeking a semi-skilled Field Service Engineer (FSE) with transferable skills from sectors such as EPOS, ATM, or IT Hardware. The role involves servicing and maintaining high-end, quality Photocopiers/MFDs to ensure customer satisfaction.
Key Responsibilities:
* Maintain and repair a full range of MFP & Production Print equipment according to technical specifications.
* Respond to field technical calls at client premises as directed, ensuring timely and efficient on-site repairs.
* Maintain accurate technical records using PDA service support tools and communicate with call control as needed.
* Organize and maintain a vehicle or on-site spare parts kit to minimize Return to Fit (RTF) calls. Ensure tools, technical manuals, and other equipment are available, complete, and in safe condition.
* Manage cloud-based digital document repository access through regularonline synchronization of provided laptop tools.
* Ensure the company vehicle is maintained according to procedures and kept clean and presentable.
* Maintain accurate work expense records and submit them with receipts on time.
* Attend technical training courses, seminars, and online training modules to maintain technical skills and product awareness.
* Collaborate with other departments to promote efficient operational service.
* Communicate regularly within the Technical Department regarding technical observations to support customer or equipment-related issues.
Essential Qualifications:
* Competent technician with experience in repairing and maintaining IT hardware devices such as ATM, EPOS, Laptops and desktop printers.
* Connectivityexperience (e.g., installing print drivers and connecting basic printers to simple networks).
* High competency in diagnosticfault finding.
* DBS and SC Vetting are mandatory requirements for this role.
Desirable Qualifications:
* Advanced ITnetworking/connectivity experience (e.g., setting up network scanning, full MFP installation on print servers).
Behaviours:* Demonstrate a calm, unflustered attitude and diplomatic approach.
* Adhere to all client processes and procedures while on-site.
* Analytical problem-solving approach to difficult situations.
* Good communication and interpersonal skills, with the ability to handle conflict.
* Positive 'Can Do' attitude.
* Full, clean driving licence.
Package:
* Up to £28,000- Monday to Friday only - sociable working hours
* 25 days + Bank Holidays
* Company car + fuel or van
* Contributory pension scheme (5%)
* Sick pay scheme
* Death in Service
* Healthcare
Application: If you have any questions or would liketo apply for this position in confidence, please email or call 07536 058 659.
Industry: Engineering
Salary: £27000 - £28000 per annum + 25 days / pension / car
Salary Benefits: 25 days / pension / car
Vacancy Type: Permanent
Job Skills: EPOS, , ATM , installation, medical , electro mechanical , IT , copier OR printer OR scanner
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -