Job Reference: BBBH52027
Job Duration:
Start date: ASAP
Description:
ROLE : Field Service Manager - North (Must be living close to Greater Manchester)
PACKAGE: £47,250 + vehicle + pension + 25 days leave + sick pay etc
Our client, an established technology provider, are currently seeking an experienced Field Service Manager to support a team of 16 FSEs who cover an extensive range of products including butnot limited to, weighing scales, printers, hand scanners and food slicers, within a number of leading supermarket retailers.Primary duties and responsibilities:
* Line management of the field service engineering team (North).
* Ensure the area is adequately resourced in line with the annual budget. Taking responsibility for resource planning, recruitment and selection in collaboration with the Heads of Operations and HR.
* Manage the on-boarding of all new hires in collaboration with the Head of HR and the Field Services Training Manager.
* Manage engineer performance through regular communication, field visits, performance reviews and area meetings.
* In conjunction with the service delivery team responsible for Contractual SLA performance by effective coordination of works through the field and Service Desk
* Ensure the implementation of best practice and compliance with internal processes, procedures including all safety and regulatory protocols.
* Develop and contribute to the strategic direction of the field team - using insight from the field and collected data to drive best practice proposals, new initiatives and continuous improvement in operations.
* Managed 3rd party relationships and performance in support of field activities
* Manage Service Introduction process for new products or contracts.
* To schedule, plan and facilitate engineer meetings as agreed with Head of Operations
* Provide a Field Service report on engineer's performance.
* Collaboratively work withother departments in order to drive performance and achieve agreed outputs.
* Act as Duty Manager as rota'd (on call by phoneas a point of escalation, 1 weekend in 4 extra payments paid)
* Ensure that all requirements under Health & Safety legislation are actively adhered to
* Understand and fulfil the responsibilities for the secure management of personal data.
Additional Responsibilities
* To be the first point of contact with regard to Service-related queries/ needed for information for the service engineers in your region.
* Regularly meet with counterpart and Head of Operation to plan future contracts andimprovements across the service sector of the business.
* Communicate with Customer Account Managers, if necessary, any Service-related issues that require clarification.
* Ensure all reporting and administrative requirements of the service engineersare completed to a high standard and on time.
* Collate information for statistical analysis as requested by Head of Operations
* Actively demonstrate the support of other departments within the company to ensure collaborative working.
Skills* Strong communication skills both written and verbal
* Problem solving
* Prioritising and organisational skills, meetingdeadlines
* Methodical and good attention to detail
* Effective management and leadership skills in a remote setting
* Good understanding of administrative practices
Apply Now!
Apply via this advert or email your CV alternately, call Nikki Foxall on 07536 058 659
Industry: Engineering
Salary: £47000 - £48000 per annum + vehicle, 25 days, pension , sick pay
Salary Benefits: vehicle, 25 days, pension , sick pay
Vacancy Type: Permanent
Job Skills: field service manager
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -