Job Reference: BBBH75296
Job Duration:
Start date: ASAP
Description:
UK Field Service Territory Manager
We are seeking a dynamic UK Field Service Territory Manager to lead and support a top-tier field service team. This role focuses on customer-first engagement, efficient issue resolution, and effective management of field service resources across all products withinan assigned territory.
Key Responsibilities:
* Team Management: Oversee a diverse group of Field Service Teams, ensuringoptimal coverage, deployment, and competency development. Drive continuous improvements in team efficiency and manage administrative and HR requirements.
* Customer Engagement: Handle customer escalations with urgency, ensuring timely and effective communication. Collaborate with local Sales teams to achieve mutual goals and support lead generation activities.
* Process Improvement: Coordinate with Product Support for continuous improvement, training enhancements, and SOP adjustments. Utilise analyticsdashboards to ensure KPI alignment and drive corrective actions.
* Strategic Deployment: Implement service strategies that align with global objectives, representing service in product commercialisation activities and new programme implementations.
* Leadership and Development: Participate in the Regional Field Service leadership team, drive team engagement, and manage performance levels. Propose service strategy adjustments and support final solutions development.
Key Engagements:
* Deploy organisational strategies and processes for all products managed.
* Act as the leader for escalation management, engaging necessaryresources to resolve customer concerns.
* Identify and improve service delivery concerns and performance.
* Develop and deploy sales strategies and lead generation programmes with Sales teams.
* Enhance team morale, reward positive behaviours, and increase customer satisfaction.
* Provide supervisory and HR support for direct reports.
* Review customer satisfaction results and foster a customer-first culture.
* Manage installation requirements, scheduling, and deployment.
* Engage with customers to address any concerns, demonstrating a commitment to excellence.
Knowledge, Skills, and Experience:
* Critical Competencies:
* Strong leadership skills to manage diverse teams and ensure customer satisfaction.
* Ability to remain calm under pressure and work collaboratively across functions.
* Expertise in field service processes, systems, and product engagements.
* Energetic and driven for continuous improvement.
* Effective communication skills, both written and verbal.
* Flexibility and resourcefulness in achieving results.
* Ability to lead change, coach, and mentor teams.
* Conflict resolution skills and strategic thinking.
* Knowledge of print industry trends and customer needs.
* Strong business acumen and team management skills.
* Desired Requirements:
* BS degree or equivalent experience in a related field.
* Willingness to travel up to 30% for customer engagements and product development meetings.
* Clean and safe driving record.
* 8 to 10 yearsof experience in a field service supervisory or managerial role.
* Strong knowledge of service systems, processes, and engagements.
Package
* Working hours: 37.5 per week, Monday to Friday
* Car allowance at £7,200 p.a.
* 25 days holiday
*Private Health Care after 2-year service
* Contributory pension scheme / salary exchange - the employer matches employees' contributions up to 6%
* With the pension scheme, we offer Life Insurance
* Free Eye and eyesight tests in accordance with thedisplay screen equipment (DSE) regulations
* Long Service Awards
If this is something which you would be interested in, please apply with your cv or call Nikki Foxall on 07536 058 659
Industry: Engineering
Salary: £40000- £50000 per annum + 25 days, car allowance
Salary Benefits: 25 days, car allowance
Vacancy Type: Permanent
Job Skills: field service manager , territory manager, field service supervisor
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -