Job Reference: BBBH41325
Job Duration:
Start date: 06/06/2022
Description:
Do you want to join avery successful and rapidly expanding document solutions dealership as a photocopier engineer? Looking for a hybrid role and the best of both worlds covering Inner M25 locations
What will your day to day responsibilities be?
* Repair and maintainonsite print equipment ensuring preventive maintenance schedules are kept and achieve an excellent level of device reliabilityand availability.
* Act as Helpdesk incident queue owner for any print related issues
* Escalate any hardware or solution related issues as required and in a timely fashion
* Training and support of end users
* Maintain full responsibility of the incident management queues.
* Liaise with client IT to ensure service continuity.
* Make improvement recommendations for device and service optimisations.
* Manage queries and escalations
* Support and liaise with all personnel working with client,including billing, Help desk and logistics
* Implement and manage escalation process.
* Ensure onsite device issue resolution is at a set level and meets contractual targets
* Continuous improvement programme and sharing of best practice within the company network
Requirements
To be considered for the position you must have strong experience within the office equipmentindustry as a photocopier / MFD / MFP engineer with experience carrying out service, repair and maintenance on office equipment. It is important that you are self motivated, have excellent customer service skills & flexible approach.
Benefits
*Company car or allowance £450 pm
* Optional overtime
* Pension
* 20 days holiday increasing annually to a maximum of 25 +8 BH
* Healthcare
* Critical illness and Life Assurance
Applicant
To be considered for this role you must have the following:
* Experience repairing electrical faults on office peripherals / photocopiers / MFDs / MFPs
* Full UK Drivers Licence.
* Ideally Manufacture trained
* Excellent communication skills
* Sound knowledge of IT / networking
ApplicationIf you have any questions or would like to apply for this position in confidence, please email or call 07536 058 659
Industry: Engineering
Salary: £28000 - £30000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: photocopier, konica, kyocera, print, canon, ricoh, MFP, MFD, Toshiba, Sharp
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -