Job Reference: BBBH51060
Job Duration:
Start date: ASAP
Description:
ROLE : Onsite Managed Print Engineer
LOCATION : Avon - Bristol
Would you like to join a very forward thinking company? Their attitude towards IT solutions is massively ahead of the times. Are you an experienced photocopier service engineer looking for a new challenge and interested in site based work ?
What will your day to day responsibilities be?
Key responsibilities and tasks:
* Provide technical assistance to assigned accounts within timescales specified by SLAs
* Effectively investigate and rectify faults
* Perform routine maintenance and modifications/updates as required
* Provide support during installations
* Understand and be fully conversant with SLAs
* Understand solutions in use and be able to carry out basic fault finding
* Back up colleagues whennecessary - e.g., holiday, sickness, busy periods
* Log call details using the call logging system within agreed timescales* Report reoccurring faults to enable proactive management of such faults
* Share expertise and technical information with team members
* Build relationships with key stakeholders
* Ensure boot stock and/or site stock is maintained at specified levels
* Attend product courses as requested to ensure knowledge base sufficient for
Applicant profile:
* Previous experience of working in a field technical support environment within the MFP/copier/print arena - Canon skills required
* Ability tothink through problems in a logical manner to enable speedy and accurate resolution of issues
* Excellent communication and interpersonal skills to ensure first class customer service
Package:
* Negotiable salary
* 23 days a/l + BH
* Laptop /PDA
* Pension scheme
* Death in Service
* Comprehensive manufacturer and in house training
If you wish to apply for the role please email your cv in confidence or call Nikki on 07536 058 659
Industry: Engineering
Salary: Up to £0.00 per annum + 25 days / pension / death in service
Salary Benefits: 25 days / pension / death in service
Vacancy Type: Permanent
Job Skills: photocopier, copier, ricoh , Sharp, Xerox , Konica, Lexmark, Canon , OKI, HP, Kyocera
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -