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Operations Manager - Mobility

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Salary: £30,000.00 per annum


Greater London, London

Job Advertiser

Concept Resourcing
Registered: 06 May '18
Postings: 89
Followers: 0, Following: 0

Job Reference: BBBH41141

Job Duration: Permanent

Start date: ASAP

Description:

Operations Manager - Mobility - £35,000 - SomersetJob purpose;

As an Operations Manager, the job holder is responsible for the development and manufacturing of specialist wheelbases and fully serviced customised seating and managing all operational aspects. The role encompasses planning, business development, people, contract, and centre management. The role is accountable for the operational profit and loss, with your key objectives surrounding the efficient and cohesive management of both the logistical and clinical services within the service centre.

Duties and responsibilities;

Management and Development;

* Build and manage strong relationships with the service users, customers, and suppliers.
* Take ownership of customer and service user complaints from point of contact to resolution and resolve them in a timely fashion.
* Support the General Manager in the delivery of the strategic change management programmes within the service.
* Evolve the service by investigating more innovative and effective ways to deliver the current servicemanagement and additionally, revenue earning prospects.
* Accurately prepare documentation and reports for presentation to both internal and external stakeholders.To show commercial awareness when representing the Company at contract and operational meetings.

Staff Management

* Define, set and review the standards, targets and expected levels of output for each department.* Monitor team and individual performance against department and business objectives, taking appropriate action and consulting HR when necessary for the next course of action.
* Manage employee relations at a local level where possible and seeking advice from HR when necessary.
* Undertake team briefings, co-ordinate holiday leave requests, monitor and manage sickness levels, undertake one to ones and informal guidance, investigate potential disciplinary matters and be the first line support for their team.
* Manage resources and work volume to ensure requests are processed efficiently and queries are resolved within agreedtimescales.
* Encourage the team to achieve results within a measurable and structured approach ensuring full accountabilityfor problem resolution.
* Be creative in developing innovative strategies to increase productivity and drive performance of your team ensuring any performance issues are dealt with in conjunction with HR and in line with the performance management processes.
* Ensure that regular 1-2-1 meetings with the team are conducted to maintain focus and motivation ensuring Customer Service standards and targets are achieved.
* Conduct regular team meetings, to ensure that key points are communicated to all teammembers and ensure they are actioned appropriately.
* Co-ordinate and manage the day to day operation, implementing operational changes to positively impact the performance of all the contracts both in the short and long term.
* Participate in the recruitment of new staff members in conjunction with HR, including conducting interviews.
* Organise effective induction programmes for new employees in conjunction with the HR team.
* Provide leadership and mentoring to all managers.
* Manage, coach, lead, motivate and develop staff on a day to day basis; teaching and explaining to improve their individual knowledge.
* Ensurethat training needs are identified, and relevant training is achieved in a timely manner as well as ensuring ongoing team training, in conjunction with the HR Team.
* Promote a learning and development environment, supporting and encouraging personal growth.
* Develop a supportive environment, promoting and strong work ethic and team collaboration.
* Embed and foster a service user focused culture, putting them at the heart of everything we do, within your team.
* Demonstrate respect, compassion, empathy and sensitivity to clients and service users.

Service Centre Management

* Efficiently manage the day to day running of the service centre assisting all teams when necessary.
* Ensure compliance with all Health & Safety policies and ISO9001 accreditation standards at all times.
* Assess and manage any issues which arise and proactively inform the relevant person if procedural changes are required.
* Monitor service centre stock levels making sure new stock gets ordered at the correcttime.
* Undertake stock takes when requested by the Operations Director of wheelbases, seating matrix and parts stores.
* Take responsibility for service centre housekeeping to include maintenance and recycling, in compliance with company policy.
* Promote continuous improvement in the Service Centre such as layout changes and other improvements in conjunction with Senior Management.
* Monitor and report back to the Health & Safety Manager any procedure or working instructions, which you find could be improved or changed.
* Ensure quality control is maintained in all areas and within Company guidelines ensuring all staff are trained in the Quality Management System (ISO9001:2015).
* Ensure the satisfactory maintenance of all company propertyat your service centre including company vehicles.
* Participate as required at management meetings.
* Conduct regular visits to the company's different service centres as instructed by the Managing director or as work commitments require.
* Continuously conduct yourself in a professional manner, always ensuring confidentially is maintained.
* Assist with adhoc tasks as andwhen required by your manager, including Contract commencement and ending activities.
* It is a requirement of this role thata satisfactory enhanced DBS check with child and adult barring lists checks is maintained throughout employment in this position.

Package;

* £35,000 per annum
* 25 days annual leave plus bank holidays with accrual to 28 days after 5 years continuous service
* Employee Assistance Programme
* NHS Blue Light Discount Card

Click apply now or message me for further info.

Industry: Engineering

Salary: £30000 - £35000 per annum

Salary Benefits:

Vacancy Type: Permanent

Job Skills: Mobility,Operations, Operations Manager, Engineering

Contact Name: Chris Holliday

Website: -

Direct Application URL: -

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Position Details

Advert Ref: #2981763
Posted: 11 May '22
Visits: 5