Job Reference: BBBH51977
Job Duration:
Start date: ASAP
Description:
ROLE : PhotocopierField Service Engineer
PACKAGE: up to £35,000 + car , fuel card , neg holidays ,pension etc
CLIENT
An Managed Print specialist supplying products, services and leading-edge IT solutions covering areas within the South East - Essex / Home Counties / London
JOB OVERVIEW
Concept are currently recruiting for an experienced Photocopier / MFD Engineer within the officeequipment and managed print services industry due to expansion of the service team.
KEY TASKS
* To service, repair and maintain photocopiers, and MFDs/MFPs
* Ensure all visits are completed in accordance with call control and SLA
* Ensure standard of repair/maintenance in accordance with company expectations
* Advise on potential upgrades (if applicable)
* Maintainrecords and paperwork as directed by management
* Providing exceptional customer service at all time
* Attend training sessions to keep skill sets updated
* Software problem solving.
* Installation of hardware, movement of hardware.
* Regular contact with call schedulers.
ESSENTIAL SKILLS AND EXPERIANCE
* To service, repair and maintain Photocopier / MFDs
* Ensure all visits are completed in accordance with call control
* Ensure standard of repair/maintenance in accordance with companyexpectations
* Advise on potential upgrades (if applicable)
* Maintain records and paperwork as directed by management
* Providing exceptional customer service at all time
* Attend training sessions to keep skill sets updated
* Software problem solving
* Installation of hardware, movement of hardware.
* Regular contact with call schedulers
* Attend Monthly / Quarterly Service review meetings as required
* Carry out Pro-Active maintenance visits across the estate as required
* Assist Pro-Active consumables team / customers as required
DESIRED SKILLS AND ABILITIES
* Knowledge on Papercut or Uniflow
* Broad experience of IT services across a range of organization's including Private and Public Sector.
* Enthusiasm and willingnessto learn and be accredited in emerging technologies.
* Commitment to Mission, Vision and Values.
* To consider the customer's visibility and requirements of our services.
* Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
* Identify situations and issues which are likely to cause customer incidentsand escalations and act pre-emptively.
* Identify opportunities to innovate in order to add-value, and to improve efficiencyand competitiveness.
* Execute tasks and record efficiently to enable timely billing.
Apply Now!
Apply via this advert or email your CV alternately, call Nikki Foxall on 07536 058 659
Industry: Engineering
Salary: £30000 - £35000 per annum + car / pension / training
Salary Benefits: car / pension / training
Vacancy Type: Permanent
Job Skills: photocopier, copier, ricoh , Sharp, Xerox , Konica, Lexmark, Canon , OKI, HP, Kyocera
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -