Job Reference: BBBH43505
Job Duration:
Start date: 02/11/2022
Description:
ROLE : Photocopier Field Service Engineer - Scotland
PACKAGE: up to £31,000 , 25 days holiday , vehicle allowance £500 , Nest pension , fuel card .......
CLIENT
My clients are a well established, reputable Managed Print specialist, supplying products, services and leading-edge IT solutions to the public sector and some of the largest UK businesses. During these years of trading they have consistently pioneered the latest technology to drive efficiency's and deliver measurable savings.
JOB OVERVIEW
Concept are currently recruiting for an experienced Photocopier Service Engineer within the office equipment and managed print services industry dueto expansion of the service team.
KEY TASKS
* To service, repair and maintain photocopiers, and MFDs/MFPs
* Ensure allvisits are completed in accordance with call control and SLA
* Ensure standard of repair/maintenance in accordance with company expectations
* Advise on potential upgrades (if applicable)
* Maintain records and paperwork as directed by management* Providing exceptional customer service at all time
* Attend training sessions to keep skill sets updated
* Software problem solving.
* Installation of hardware, movement of hardware.
* Regular contact with call schedulers.
ESSENTIAL SKILLS ANDEXPERIENCE
* To service, repair and maintain MFDs/MFPs and printers.
* Ensure all visits are completed in accordance withcall control
* Ensure standard of repair/maintenance in accordance with company expectations
* Advise on potential upgrades(if applicable)
* Maintain records and paperwork as directed by management
* Providing exceptional customer service at alltime
* Attend training sessions to keep skill sets updated
* Software problem solving
* Installation of hardware, movementof hardware.
* Regular contact with call schedulers
* Attend Monthly / Quarterly Service review meetings as required
* Carry out Pro-Active maintenance visits across the estate as required
* Assist Pro-Active consumables team / customers as required
DESIRED SKILLS AND ABILITIES
* Broad experience of IT services across a range of organization's including Private andPublic Sector.
* Enthusiasm and willingness to learn and be accredited in emerging technologies.
* Commitment to Mission, Vision and Values.
* To consider the customer's visibility and requirements of our services.
* Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
* Identify situations and issueswhich are likely to cause customer incidents and escalations and act pre-emptively.
* Identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness.
* Execute tasks and record efficiently to enable timely billing.
Apply Now!
Apply via this advert or email your CV or call Nikki Foxall on 07536 058 659.
Industry: Engineering
Salary: £27000 - £31000 per annum + allowance/25 days/nest pension
Salary Benefits: allowance/25 days/nest pension
Vacancy Type: Permanent
Job Skills: photocopier,konica, kyocera, print, canon, ricoh, MFP, MFD, Toshiba, Sharp , xerox
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -