Job Reference: BBBH43506
Job Duration:
Start date: 02/11/2022
Description:
ROLE : Photocopier Field Service Engineer - North West
PACKAGE: up to £31,000 , 25 days holiday , vehicle allowance £500 , Nest pension , fuel card .......
CLIENT
My clients are a well established Managed Print Solutions specialist supplying products, services to the public sector and some of the largest UK businesses.
JOB OVERVIEW
Concept are currently recruiting for an experienced Photocopier Engineer within the office equipment and managed print services industry due to expansion of the service team.
KEY TASKS* To service, repair and maintain photocopiers, and MFDs/MFPs
* Ensure all visits are completed in accordance with call control and SLA
* Ensure standard of repair/maintenance in accordance with company expectations
* Advise on potential upgrades (if applicable)
* Maintain records and paperwork as directed by management
* Providing exceptional customer service at all time
* Attend training sessions to keep skill sets updated
* Software problem solving.
* Installation of hardware, movementof hardware.
* Regular contact with call schedulers.
ESSENTIAL SKILLS AND EXPERIENCE
* To service, repair and maintainMFDs/MFPs and printers.
* Ensure all visits are completed in accordance with call control
* Ensure standard of repair/maintenance in accordance with company expectations
* Advise on potential upgrades (if applicable)
* Maintain records and paperwork as directed by management
* Providing exceptional customer service at all time
* Attend training sessions to keep skill sets updated
* Installation of hardware, movement of hardware.
* Regular contact with call schedulers
* Attend Monthly / Quarterly Service review meetings as required
* Carry out Pro-Active maintenance visits across the estate as required
* AssistPro-Active consumables team / customers as required
DESIRED SKILLS AND ABILITIES
* Broad experience of IT services acrossa range of organization's including Private and Public Sector.
* Enthusiasm and willingness to learn and be accredited in emerging technologies.
* Commitment to Mission, Vision and Values.
* To consider the customer's visibility and requirements ofour services.
* Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
* Identify situations and issues which are likely to cause customer incidents and escalations and act pre-emptively.
* Identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness.
* Execute tasks and record efficiently to enable timely billing.
Apply Now!
Apply via this advert or email your CV alternately, callNikki Foxall on 07536 058 659
Industry: Engineering
Salary: £27000 - £31000 per annum + allowance/25 days/nest pension
Salary Benefits: allowance/25 days/nest pension
Vacancy Type: Permanent
Job Skills: photocopier,konica, kyocera, print, canon, ricoh, MFP, MFD, Toshiba, Sharp , xerox
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -