Job Reference: BBBH45731
Job Duration:
Start date: 07/03/2023
Description:
ROLE : Photocopier FieldService Engineer
PACKAGE: up to £34,000 + car or van , fuel card , 20 days holiday rising with each year of service, pensionetc
CLIENT
An IT specialist, supplying products, services and leading-edge IT solutions to the public sector and some of the largest UK businesses. During these years of trading they have consistently pioneered the latest technology to drive efficiencies and deliver measurable savings.
JOB OVERVIEW
Concept are currently recruiting for an experienced MFP/Printer Engineer within the office equipment and managed print services industry due to expansion of the service team.
KEY TASKS
* Toservice, repair and maintain photocopiers, and MFDs/MFPs
* Ensure all visits are completed in accordance with call control andSLA
* Ensure standard of repair/maintenance in accordance with company expectations
* Advise on potential upgrades (if applicable)
* Maintain records and paperwork as directed by management
* Providing exceptional customer service at all time
*Attend training sessions to keep skill sets updated
* Software problem solving.
* Installation of hardware, movement of hardware.
* Regular contact with call schedulers.
ESSENTIAL SKILLS AND EXPERIANCE
* To service, repair and maintain MFDs/MFPs and printers.
* Ensure all visits are completed in accordance with call control
* Ensure standard of repair/maintenance in accordance with company expectations
* Advise on potential upgrades (if applicable)
* Maintain records and paperwork as directed by management
* Providing exceptional customer service at all time
* Attend training sessions to keep skill sets updated
* Software problem solving
* Installation of hardware, movement of hardware.
* Regular contact with call schedulers* Attend Monthly / Quarterly Service review meetings as required
* Carry out Pro-Active maintenance visits across the estate as required
* Assist Pro-Active consumables team / customers as required
DESIRED SKILLS AND ABILITIES
* Knowledge on Papercut print solution
* Broad experience of IT services across a range of organization's including Private and Public Sector.* Enthusiasm and willingness to learn and be accredited in emerging technologies.
* Commitment to Mission, Vision and Values.* To consider the customer's visibility and requirements of our services.
* Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
* Identify situations and issues which are likely to cause customer incidents and escalations and act pre-emptively.
* Identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness.
* Execute tasks and record efficiently to enable timely billing.
Apply Now!
Apply via this advert or email your CV alternately, call Nikki Foxall on 07536 058 659
Industry: Engineering
Salary: £30000 - £34000 per annum + van or car , pension , solutions training
Salary Benefits: van or car , pension , solutions training
Vacancy Type: Permanent
Job Skills: photocopier, copier, ricoh , Sharp, Xerox , Konica, Lexmark, Canon , OKI, HP, Kyocera
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -