Job Reference: BBBH47980
Job Duration:
Start date: 10/07/2023
Description:
ROLE : Photocopier FieldService Engineer (Managed Print / Photocopiers)
LOCATION: Devon / Somerset
PACKAGE: Basic + bonus , vehicle , laptop, phone, 25 days holiday , pension etc
The Role
Working for a high-end premium IT, communication and managed document solutionsprovider your aim will be to provide customers with a professional and efficient technical support service, ensuring full customer satisfaction. Leads, guides and supports a team of Technicians to deliver a very high level of technical effectiveness, product knowledge and customer care
Key responsibilities and tasks:
· Provide technical assistance within timescales specifiedby SLAs
* Effectively investigate and rectify faults
* Perform routine maintenance and modifications/updates as required· Provide support during installations
· Understand and be fully conversant with SLAs relating to assigned accounts
* Understand solutions in use and be able to carry out basic fault finding
· Back up colleagues when necessary - e.g., holiday, sickness, busy periods
· Log call details using the call logging system within agreed timescales
· Report reoccurring faults to enable proactive management of such faults
· Share expertise and technical information with team members
· Build relationshipswith key stakeholder acounts at all times
· Ensure boot stock and/or site stock is maintained at specified levels
· Attendproduct courses as requested to ensure knowledge base sufficient for
Applicant profile:
· Previous experience of workingin a field technical support environment within the MFP/copier/print arena
· Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
· Excellent communication and interpersonal skills to ensure first class customer service
Application
To apply for this position please follow the link on this page or send your CV .If you would like more information on this vacancy or any others we may have, please contact Nikki Foxall on 07536 058659
Industry: Engineering
Salary: £27000 - £28000 per annum + bonus, 25 days , car , pension
Salary Benefits: bonus, 25 days , car , pension
Vacancy Type: Permanent
Job Skills: photocopier, copier, ricoh , Sharp, Xerox , Konica, Lexmark, Canon , OKI, HP, Kyocera
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -