Job Reference: BBBH53136
Job Duration:
Start date: ASAP
Description:
ROLE : Photocopier FieldService Engineer - Yorkshire
PACKAGE: negotiable salary + car or allowance , fuel card , neg holidays ,pension etc
CLIENT
An Managed Print specialist with over 80 years of industry experience supplying products, services and leading-edge IT solutions offering support and expertise within MFDs , Print , Scan plus software.
JOB OVERVIEW
Concept are currently recruiting for an experienced Photocopier / MFD Engineer within the office equipment and managed print services industry due to expansion of the service team.
KEY TASKS
* To service, repair and maintain photocopiers, and MFDs/MFPs
* Ensure all visits arecompleted in accordance with call control and SLA
* Ensure standard of repair/maintenance in accordance with company expectations
* Advise on potential upgrades (if applicable)
* Maintain records and paperwork as directed by management
* Providingexceptional customer service at all time
* Attend training sessions to keep skill sets updated
* Software problem solving.* Installation of hardware, movement of hardware.
* Regular contact with call schedulers.
ESSENTIAL SKILLS AND EXPERIENCE* To service, repair and maintain Photocopier / MFDs
* Ensure all visits are completed in accordance with call control* Ensure standard of repair/maintenance in accordance with company expectations
* Advise on potential upgrades (if applicable)* Maintain records and paperwork as directed by management
* Providing exceptional customer service at all time
* Attendtraining sessions to keep skill sets updated
* Software problem solving
* Installation of hardware, movement of hardware.* Regular contact with call schedulers
* Attend Monthly / Quarterly Service review meetings as required
* Carry out Pro-Active maintenance visits across the estate as required
* Assist Pro-Active consumables team / customers as required
DESIRED SKILLS AND ABILITIES
* Knowledge on software
* Broad experience of IT services across a range of organization's including Private and Public Sector.
* Enthusiasm and willingness to learn and be accredited in emerging technologies.
* Commitment to Mission, Vision and Values.
* To consider the customer's visibility and requirements of our services.
* Desire to present services consistently and predictably on all types of request throughout the team and business as a whole.
* Identify situationsand issues which are likely to cause customer incidents and escalations and act pre-emptively.
* Identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness.
* Execute tasks and record efficiently to enable timely billing.
Apply Now!
Apply via this advert or email your CV alternately, call Nikki Foxall on 07536 058 659
Industry: Engineering
Salary: £28000 - £35000 per annum + car or car allowance, holiday, pension
Salary Benefits: car or car allowance, holiday, pension
Vacancy Type: Permanent
Job Skills: photocopier, copier,ricoh , Sharp, Xerox , Konica, Lexmark, Canon , OKI, HP, Kyocera, Epson
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -