Job Reference: BBBH38571
Job Duration:
Start date: ASAP
Description:
Job Overview
This role involves providing service and maintenance of on-board Hardware and Software on plant machinery. The role may involve significant travel within the UK and overnight stays at customer locations. The successful candidate must be willing to travel at short notice and must be flexible on working hours.
Key Responsibilities
* Install, commission and test hardware and software products including all wiring and mechanical work on refuse collection vehicles.
* Troubleshoot, repair and fully test equipment failures in the field.
* Deliver a timely response to our customer base.
* Schedule andperform preventative maintenance procedures.
* Maintain accurate and up to date records for all work completed.
* Monitor the performance of equipment in the field, through data reports, to ensure that it meets both Customers and the companies' minimumrequirements.
* Liaise with customers pro-actively to ensure early detection of any problems.
* As part of the Installation/Field Service team, actively engage with other team members for effective knowledge transfer to ensure consistent quality.
*Record and report all service / repair visits correctly using our service ERP system so we can actively meet and / or exceed theexpectations of our customers.
* Actively report any complaints encountered to the respective service coordinator and/or thefield service manager.
* Accountable for Service parts inventory within the specified territory where you will manage and follow allocated stock inventory in order to maintain a high first-time fix rate.
Education & Work Experience
* HNC / HNDin a relevant discipline.
* Minimum of 2 - 3 years' experience in a Field Service or Engineering role
* Have a full clean Driving Licence (HGV licence an advantage)
* Must be flexible and able to travel.
* Mechanical, practical hands-on experiencewould be essential
* Excellent interpersonal and communication skills - written, verbal, listening.
* Strong understandingof customer service.
* Mechanically minded …previous experience working on vehicles such as trucks…forklifts…hydraulics, plant machinery, etc
* Worked with weighing systems/ scales would be a huge advantage or someone who worked onvehicle electrics etc
* Familiar with operating systems / computer literate
Industry: Engineering
Salary: £25000 - £28000 per annum + up to 8k bonus
Salary Benefits: up to 8k bonus
Vacancy Type: Permanent
Job Skills: -
Contact Name: Katie Wrighton
Website: -
Direct Application URL: -