Job Reference: BBBH43581
Job Duration:
Start date: 08/11/2022
Description:
Role : PPD / Production Print Field Service Engineer
Location : South East - Cheshunt
COMPANY
Are you interested in working for on of Europe's largest multi-brand provider of managed services ? Their unique approach provides clients with support for print, document and IT hardware andsoftware so if you have the right skills and experience of working as a Production Print PP Service Engineer we would love to hear from you !
ROLE
To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation andadapt and develop service needs in line with changes in manufacturer products and functionality.
DUTIES
* Respond to customer service requests for the repair of business equipment and production printers
* Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts
* Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management
* Work with colleagues to help overcome newor unusual faults
* Invoke the call escalation process in a timely manner
* Inform the customer on the work carried out andgain acceptance to the machines condition and performance following the service work you have completed
* Carry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfaction
* Look for opportunitiesto give the customer guidance and training so they can achieve the best results from the equipment and avoid operator faults* Manage an effective car stock of spare parts and consumables
* Make full and proper use of all resource materials and equipment supplied to you
* Work to achieve measured performance results, identify below target performance and create action plansto address machine and customer issues
* Manage your outstanding calls to achieve the maximum daily amount possible by minimising travel and non-productive time. Identify key customers and keep them advised if your response will not achieve the target level
* Keep customers advised on any ongoing issues such as return to fit parts requirements
* Constantly review and look todevelop your own customer handling skills
* Maintain your own levels of knowledge and a total understanding of all machines and products promoted and sold by the company
* Develop a solid working relationship with customers by providing the best possible services and support
* Attend manufacturer and in house training courses
CANDIDATE
* Experience in Production print, digital press industry.
Experience of working on Production print, digital presses
* Experience in the office equipment industry
* Technical skills, with a strong electronic and mechanical background
* Strong IT knowledge with the ability to network devices and to set up scanning functions
* The ability to provide first class customer service with previous customer facing experience.
* Experience of working in a target driven environment
* To be smart and presentable at all times* Willing to undertake training on new product lines, such as Laptops and PC's
Package
* Attractive salary
* Car+ fuel
* Contribution pension scheme
* Ongoing training and development including solutions
Apply Now!
Apply via this advert or email your CV or alternately call Nikki Foxall on 07536 058 659
Industry: Engineering
Salary: Up to £0.00 per annum + pension,vehicle,training
Salary Benefits: pension,vehicle,training
Vacancy Type: Permanent
Job Skills: PPD,production print , service engineer , MFD, photocopier
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -