Job Reference: BBBH44167
Job Duration:
Start date: 04/01/2023
Description:
JJob Title:Senior Photocopier Field Service Engineer / Team Leader - Walking
Location: Herts / London
Salary & Benefits: up to £38,000 (relevant to experience) + Bonus, travel card (zones 1-6), laptop, phone, 25 days + stat, company incentives, employee assistance programme, ongoing training provided
Role:
Due continued growth in the print industry my clients are now looking to recruit a skilled Senior Photocopier Walking Engineer. Built on a solid reputation of delivering a first class service within theLondon area we are seeking like minded engineers who offer a little finesse and excellent customer care skills . You will be carrying out repair & preventative maintenance on multi-brand MFDs / Copiers.
Ongoing training will be provided to enable youto reach your full potential and giving you the skills to offer the best possible service to clients.
TASKS
* Managing the team including monthly 1-1 meetings, appraisals, first port of call for absence, issues etc.
* Overseeing the escalation process and ensuring the right team member supports the call. This may be someone else in the team for example our hardware specialist.
* Software experience with the drive to learn and progress. You will have completed installations, planning meetings withclients and support post install. The ability to mentor others in the team is also key.
* Mentoring and recognising strengths within the team to bring in the right team members at the right time.
* This will include in field work also including: completing preventative maintenance and field modifications, attending and diagnosing breakdowns including liaising with customers, listening and investigating issues.
* Ordering parts through the system and closing down calls with complete & comprehensive notes.
* Managing the parts cycle times via the Preventative Maintenance visits to minimise breakdowns.
* Installing new devicesincluding network connectivity, driver loading, personalisation settings and end user training.
* Working as a member of a close-knit team to provide efficient service delivery.
* Working collaboratively with 3rd party suppliers building relationships to enhance services
OTHER DUTIES
* Keeping up to date with technical bulletins and cascading the knowledge to the team via emails and Service Team meetings.
* Training & developing the junior team members and knowledge sharing within the team re part modifications or new fixes.
SKILLS AND QUALIFICATIONS
* Excellent analytical, interpersonal and communications skills
*Proven people management skills
* Ability to work in a fast paced, self-directed environment
* Strong time management skills* Ability to multi-task activities with shifting priorities. Able to work productively in a pressurised environment
* Solid communication skills, both written and verbal
* Superior attention to detail
* Organisational and planning skills
* Multi-tasking ability
* Ethical and trustworthy
PERSONAL QUALITIES/BEHAVIORS
* A team player - happy to help others when required butalso to personally seek help for themselves if they need it
* Integrity - does what they say they are going to do, someone people trust
* Service orientated - understands that we are a service business and helps to deliver our promise when dealing withcustomers
* Positive - looks for solutions to problems
* Honesty - does the right thing even if its uncomfortable
* A desireto learn and grow - ability to ask and receive feedback positively
* A hands-on attitude - willing to 'get stuck in' to a multitude of tasks
* Commercially aware
* Willing to work extended hours during busy periods
Essential skills:
* Hardware experience a priority - MFD / Photocopier
* Can do attitude
* 5 years + print experience ideally in dealing with escalations, leading small teams
* Customer facing experience
* Interesting in career advancement
* Excellent communication skills* Solutions
Application
If you have any questions or would like to apply for this position in confidence, please emailor call 07536 058 659
Industry: Engineering
Salary: £22000 - £28000 per annum + 25 days /pension / travel
Salary Benefits: 25 days / pension / travel
Vacancy Type: Permanent
Job Skills: photocopier, konica, kyocera, print, canon, ricoh, MFP, MFD, Toshiba, Sharp , HP
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -