Job Reference: BBBH49721
Job Duration: Permanent
Start date: ASAP
Description:
Service Coordinator (Fire & Security) - £33k - Essex
An opportunity has arisen for a proactive individual to join our cliewnts fast-paced team to work in their Fire and Security Division. The ideal candidate will have an excellent telephone manner, be enthusiastic, highly organised, confident and methodical, have a great attention to detail and be hard working.The primary purpose of the role is to provide support to our engineers, liaising and booking in appointments with clients, responding to reactive call outs and ordering parts. In addition, the candidate would be involved in organising and managing remedial and installation jobs.
Main duties;
* Managing emails and telephone call enquiries for new jobs and emergency call outsthat require immediate response.
* Logging information onto our CRM system and maintaining accurate records.
* Ordering parts and equipment for jobs, issuing purchase orders and tracking deliveries.
* Booking appointments with clients and schedulingengineers.
* Sending job sheets to clients and requesting purchase orders.
* Monitoring ongoing jobs and ensuring engineerscomplete all required job sheets.
* Liaising with sub-contractors on booking jobs, completing works, kit requirements etc.* Producing quotations for remedial works.
* Assisting in the production of RAMS and OM documentation where necessary.
* Assisting operation manager with compliancy audits.
* Calculating cost of reactive jobs and liaising with accounts to ensure invoices are issued.
* Building relationships with clients.
* Working towards targets to achieve SLA's.
Skills/Experience required;
* Previous use of SimPro or similar CRM system would also be advantageous
* Previous experience in a Service Desk environment is essential
* Knowledge of Fire & Security systems would be highly advantageous
* Excellent written and oralcommunication skills
* Polite telephone manner and the ability to provide a high level of customer service
* Ability to solve logistical problems to drive efficiency with Engineer schedules
* Proficient use of Microsoft Office
* Exceptional attention to detail
* Solid organisational skills including time management and multi-tasking abilities
* Flexibility and adaptability to juggle a range of different tasks
* Capable of interpreting customer technical queries and communicating information to engineers
* Must drive due to office location - no direct links to public transport
Click apply now or message me for further info
Industry: Engineering
Salary: Up to £33000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: Simpro, Fire, Security, CCTV, Admin, Service, Service Coordinator, CRM, Admin, Scheduling
Contact Name: Chris Holliday
Website: -
Direct Application URL: -