Job Reference: BBBH44212
Job Duration: Permanent
Start date: ASAP
Description:
Technical Lead - Milton Keynes (UK Travel) - £35k-£45k per annum
Our client who are a leading laboratory equipment servicing company are actively looking for a Technical Lead to join their business. Ideally based near to/or within commutable distanceof Milton Keynes with some UK Travel.
Role/Purpose:
To proactively and reactively support our field engineering team on technical matters, ensuring implementation of best practice, compliance with requirements and high customer satisfaction.
Key Responsibilities:
* Ensuring the field engineering team are competent, aligned and focused on raising standards, improving efficiency, driving profitability and delivering best in class customer experience
* Attend or supervise the successful completion of all escalated jobs, ensuring customer satisfaction is met and a root cause analysis is undertaken with a "lessons learnt"philosophy.
* Management of the workshop function, back to base repairs ensuring operations are fit for purpose and repairs completed in a timely manner.
* Using Field Audits and statistical data, ensure a consistent technical standard across our engineering team, identifying and addressing any areas of weakness or development.
* Support our sales activity from a technical perspective.
* Provide Preventative Maintenance field support as and when required.
* Deputise for Service Manager
* Contribute and help shape our service delivery for today and tomorrow!
Qualities/Experience/Skills
* Full UK Driving License* HNC or equivalent in electrical/mechanical engineering
* 5-years field service experience
* A continuous and constant improver with an eye for detail and adherence to process
* Some people management experience, particularly in developing/training* IT Literate, MS Office applications
* Flexible and able to multi-task
* Effective communication - at all levels
Package
* £35,000 - £45,000 per annum depending on experience
* Company Car/Car Allowance
* Pension
* Laptop
* Phone
Click apply now or speak with Chris Holliday for further info.
Industry: Engineering
Salary: £35000 - £45000 per annum + Car, Pension, Laptop & Phone
Salary Benefits: Car, Pension, Laptop & Phone
Vacancy Type: Permanent
Job Skills: Technical lead, technical, medical, engineer, field engineer, laboratory, equipment
Contact Name: Chris Holliday
Website: -
Direct Application URL: -