Job Reference: HQ/NHALI
Job Duration:
Start date:
Description:
We have become the world'sleading name in construction hoists, industrial elevators, mast climbing work platforms, transport platforms, and material hoists for temporary and permanent installations. This success is the result of our total commitment to meeting and exceeding the expectations of each individual customer.
About the Role: Technical Manager
We are expanding our Service Delivery team and seek a Technical Manager to:
* Plan, organize, and deliver technical support activities to meet the needs of our customers andbusiness, including the monitoring and implementation of our design/application engineering tools, hardware and project licenses, product support, problem-solving, and project management.
* Recruit, assess, develop, and manage staff in line with companypolicies and resource planning requirements, focusing on succession planning and business risk mitigation.
* Communicate H&S objectives, ensure continued H&S performance, and provide resources and training in line with the company's H&S Management System.
* Support the formulation and development of project programs for special refurbishment programs in collaboration with our sales teams and divisional project managers.
* Manage customer relations and expectations, supporting their business needs.
* Lead and deliver continuous improvement in the operations and processes within the Technical Support operations, focusing on quality, safety, cost, and efficiency.
* Support the development and work in accordance with the company's QualityManagement System.
* Develop and maintain effective liaison with other divisions within the UK Group and other Group product and sales companies as needed.
* Ensure effective scope and utilization of applicable digitalization tools (internal/external)to improve connected machines, mentoring and training both customers and staff in the use of new and upcoming technologies withbespoke CRMs.
* Attend and present at customer meetings to support the sales and implementation of products, as well as internal meetings to support Business Development.
To succeed as a Technical Manager, you will need:
* Recognition as a Chartered Engineer.
* A minimum of 5 years of experience with Solidworks or similar software.
* Confidence in communication acrossall mediums, including international conversations and potential internal travel.
* A technical background and understanding of vertical access machinery (beneficial).
* Experience in the Construction/Industrial Industry (advantageous).
* Familiaritywith technical and engineering terminology.
* Strong leadership skills, offering positive and supportive contributions.
* Strong relationship-building skills.
£80,000 per annum with potential for negotiation.
Please apply direct to the jobs.
Industry: Engineering
Salary: £80000 - £100000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Nikki Haigh
Website: -
Direct Application URL: -