Job Reference: BBBH41598
Job Duration:
Start date: 21/06/2022
Description:
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ROLE : Technical Support - Print / Photocopiers
LOCATION : Cambridgeshire
An opportunity has arisen for a skilled Photocopier Engineerto join a leading independent supplier of office services / Managed Print Services (MPS). With a substantial base of over 5000customers nationally, my clients supply the latest technology from many of the world's leading manufacturers. The role will require a skilled Photocopier Service Engineer that is interested in working within a helpdesk environment.
THE ROLE
Toassist technical support is to support the field based operations ensuring devices reported are triaged in the best possible way. As a member of the support and resolution team, you will support, implement and develop ways to provide resolutions, cuttingdown on travel and engineer visits. Working closely with the service team, providing guidance on all technical matters. The rolefocuses on resolving issues remotely but may required to attend customer sites, where required.
KEY RESPONSIBILITIES* Provide initial remote support for customers and engineers service issues
* Supporting administration and maintenance of all available manufacturer portals and device management systems
* Triage service requests to reduce and minimise on site visits
* Review service workpools and resolve remotely where possible and escalate.
* Remote hardware, IT and software diagnostics
* Take responsibility for the timely resolution of incidents.
KEY MEASUREMENTS
* Remote resolution fix percentage
* Meeting departmental deadlines and achieving objectives
* Timely resolution of service requests and response to servicerequests within SLA's
SPECIAL REQUIREMENTS
* Experience of remote resolution and diagnostics
* Basic mechanical fault finding skills
* Excellent communication skills
PACKAGE
* up to £27,000 - 9am to 5.30pm Monday to Friday
* Pension
* Healthcare
* Life insurance
* 23 days' holiday plus B H
If this is something which you would be interested in, please apply with your cv or call Nikki Foxall on 07536 058 659 for more information lent communication skills
Industry: Engineering
Salary: £23000 - £27000 per annum + pension / healthcare / 23 days rising
Salary Benefits: pension / healthcare / 23 days rising
Vacancy Type: Permanent
Job Skills: photocopier, konica, kyocera, print, canon, ricoh, MFP, MFD, Toshiba, Sharp
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -