Job Reference: BBBH49631
Job Duration: Permanent
Start date: ASAP
Description:
Technical Support Engineer - Coffee
Location: Southeast
Salary: £35,000 - £37,000 DOE
Job Type: Permanent
Start Date: ASAP
Are you a problem-solving enthusiast with a knack for technical wizardry? We're on the lookout for a Technical Support Engineer to join our dynamic team and provide top-notch technical assistance. This is your chanceto make a real impact, enhance your skills, and work in a supportive, innovative environment.
Mission:
As a Technical Support Engineer, you will play a vital role in delivering outstanding after-sales support. Your mission is to resolve incidents and repairs in your assigned area while following guidance from the After Sales Manager and established procedures. Your work will directly contribute to the success of our Sales Department and ensure the utmost satisfaction of both our internal and external customers. Additionally, you'll be at the forefront of identifying new business opportunities.
Roles and Responsibilities:* Skilfully receive, manage, and resolve incidents, collaborating with various departments and communicating outcomes to our valued clients.
* Determine whether incidents reported by clients are eligible for product guarantees.
* Identify problems, document all relevant information for root cause analysis, and ensure corrective actions are carried out.
* Technical and Training Documents:
* Meticulously detail and update technical documentation, spare parts information, and repair methods.
* Provide training to distributors and operators on product usage.
* Visit clients and represent technical support at trade fairsto assist our sales team.
* Identify and communicate new applications, opportunities for product improvement, and sales enhancements based on client requirements.
* Support in the development and results from field tests for new products.
* Identifyand propose continuous improvement initiatives to enhance workplace processes.
* Actively collaborate with other internal departments, taking on After Sales functions to ensure effective analysis and implementation of actions for continuous improvement.* Ensure the correct use and maintenance of tools, manuals, and equipment required for assigned tasks.
Requirements:
*Mechanical or Electronic Engineering experience is essential.
* Previous experience within Coffee and Vending industry is advantageous but not essential.
If you're ready to take on this exciting challenge and contribute to our company's success, please apply with your or call me directly on 01384246262
Industry: Engineering
Salary: £35000 - £37000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: -
Contact Name: Aleks Malczewska
Website: -
Direct Application URL: -