Job Reference: BBBH54300
Job Duration:
Start date: ASAP
Description:
ROLE : Walking FieldService Engineer (Managed Print )
LOCATION: Inner M25 / Essex
PACKAGE: Up to £40,000 + full travel costs , laptop, phone, pension , healthcare ......
Role / Key responsibilities and tasks:
Working for a leading independent IT Managed Services provider supporting businesses for the past 20 plus years you will provide technical assistance within timescales specified by SLAs. As this is a walking role full travel costs will be included !
* Effectively investigate and rectify faults
* Perform routine maintenance and modifications/updates as required
· Provide support during installations
· Understand and be fully conversant with SLAs relating to assigned accounts
* Understand solutions in use and be able to carry out basic fault finding· Back up colleagues when necessary - e.g., holiday, sickness, busy periods
· Log call details using the call logging system within agreed timescales
· Report reoccurring faults to enable proactive management of such faults
· Share expertise and technical information with team members
· Build relationships with key stakeholder acounts at all times
· Ensure boot stock and/or site stock is maintained at specified levels
· Attend product courses as requested to ensure knowledge base sufficient forApplicant profile:
· Previous experience of working in a field technical support environment within the MFP/copier/printarena is essential
· Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues· Excellent communication and interpersonal skills to ensure first class customer service
Application
To apply for thisposition please follow the link on this page or send your CV .If you would like more information on this vacancy or any otherswe may have, please contact Nikki Foxall on 07536 058659
Industry: Engineering
Salary: £30000 - £40000 per annum + travel, pension, healthcare
Salary Benefits: travel, pension, healthcare
Vacancy Type: Permanent
Job Skills: photocopier, copier, ricoh , Sharp, Xerox , Konica, Lexmark, Canon , OKI, HP, Kyocera
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -