Job Reference: BBBH53906
Job Duration:
Start date: ASAP
Description:
ROLE : Walking Field Service Engineer (Managed Print )
LOCATION: Inner M25 / Essex
PACKAGE: Up to £35,000 + travel card zones 1-6 , laptop, phone, 23 days holiday , pension etc
The Role Working for an established managed print service provider offering efficient technical support service, and ensuring customer satisfaction. Specialising within the educational and legal sectors.
Key responsibilities and tasks:
· Provide technical assistance within timescales specified by SLAs
* Effectively investigate and rectify faults
* Perform routine maintenance and modifications/updates as required
· Provide support during installations
·Understand and be fully conversant with SLAs relating to assigned accounts
* Understand solutions in use and be able to carryout basic fault finding
· Back up colleagues when necessary - e.g., holiday, sickness, busy periods
· Log call details using the call logging system within agreed timescales
· Report reoccurring faults to enable proactive management of such faults· Share expertise and technical information with team members
· Build relationships with key stakeholder acounts at all times· Ensure boot stock and/or site stock is maintained at specified levels
· Attend product courses as requested to ensure knowledge base sufficient for
Applicant profile:
· Previous experience of working in a field technical support environment within the MFP/copier/print arena is essential
· Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
· Excellent communication and interpersonal skills to ensure first class customer service
Application
To apply for this position please follow the link on this page or send your CV .If you would like more information onthis vacancy or any others we may have, please contact Nikki Foxall on 07536 058659
Industry: Engineering
Salary: £32000 - £35000 per annum + travel card, pension, 23 days
Salary Benefits: travel card, pension, 23 days
Vacancy Type: Permanent
Job Skills: photocopier, copier, ricoh , Sharp, Xerox , Konica, Lexmark, Canon , OKI, HP, Kyocera, printer
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -