Job Reference: BBBH46578
Job Duration:
Start date: 18/04/2023
Description:
Role : Photocopier Service Engineer - Walking
Location : London
Company
Are you interested in working for on of Europe's largest multi-brandprovider of managed services ? Their unique approach provides clients with support for print, document and IT hardware and software so if you have the right skills and experience of working as a Photocopier Service Engineer we would love to hear from you !Responsibilities
* Respond to customer service requests for the repair of business equipment on contracted and non-contracted terms
* Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spareparts
* Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management
* Work with colleagues to help overcome new or unusual faults
* Invoke the call escalation process in a timely manner* Inform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completed
* Carry out the installation of equipment sold by the company and ensure the machine performs to thecustomers satisfaction
* Look for opportunities to give the customer guidance and training so they can achieve the best results from the equipment and avoid operator faults
* Manage an effective car stock of spare parts and consumables
* Make full and proper use of all resource materials and equipment supplied to you
* Work to achieve measured performance results, identifybelow target performance and create action plans to address machine and customer issues
* Manage your outstanding calls to achieve the maximum daily amount possible by minimising travel and non-productive time. Identify key customers and keep them advised if your response will not achieve the target level
* Keep customers advised on any ongoing issues such as return to fit parts requirements
* Constantly review and look to develop your own customer handling skills
* Maintain your own levels of knowledge and a total understanding of all machines and products promoted and sold by the company
* Develop a solid working relationship with customers by providing the best possible services and support
* Attend manufacturer and in house training coursesThe Candidate
* Experience in the office equipment industry - MFDs / Photocopiers
* Technical skills, with a strong electronic and mechanical background
* Strong IT knowledge with the ability to network devices and to set up scanning functions* The ability to provide first class customer service with previous customer facing experience.
* Experience of working in atarget driven environment
* Smart and presentable at all times
Package
* Up to £32,000 + £2,000 bonus
* Travel allowance set at £2,000
* Contribution pension scheme
* On going training and development including solutions
Apply Now!Apply via this advert or email your CV alternately, call Nikki Foxall on 07536 058 659
Industry: Engineering
Salary: £28000 - £32000 per annum + travel costs, bonus , pension
Salary Benefits: travel costs, bonus , pension
Vacancy Type: Permanent
Job Skills: photocopier, copier, ricoh , Sharp, Xerox , Konica, Lexmark, Canon , OKI, HP, Kyocera
Contact Name: Nicola Foxall
Website: -
Direct Application URL: -