Job Reference: SBMHTPCA01
Job Duration:
Start date: ASAP
Description:
Telephone Triage & Assessment
* Conduct telephone assessments of individuals who are experiencing mental health difficulties, identifying the severity of the issues, and making recommendations for appropriate interventions.
* Gatherrelevant clinical information to support the triage process and ensure the right care pathway is identified.
* Use clinical judgement to assess risk, including but not limited to self-harm, suicidality, and violence to self or others.
Crisis Management
* Provide crisis intervention and support to individuals who are in immediate mental health distress, offering reassurance, guidance, and appropriate next steps.
* De-escalate urgent mental health situations via telephone to prevent escalationand promote safety.
Referral & Signposting
* Identify the most suitable service or intervention required (e.g.,emergency services, local community teams, crisis teams, or mental health services).
* Make timely and appropriate referralsto other healthcare professionals, services, or agencies as necessary, ensuring continuity of care.
Risk Management* Assess and manage clinical risk, ensuring that any concerns around safety or safeguarding are escalated in accordance with local policies and procedures.
* Document all risk assessments and actions taken clearly and accurately, adhering to organisational guidelines and professional standards.
Clinical Documentation
* Maintain accurate and up-to-date records of all telephone assessments, interventions, and referrals, ensuring compliance with confidentiality and data protection regulations (e.g., GDPR).
* Collaboration
* Work closely with multidisciplinary teams (e.g., psychiatrists, psychologists, social workers, community mental health nurses) to ensure that patients are directed to the appropriate services.
* Provide a clear handover of care for patients requiring further face-to-face assessment or treatment.
Clinical Supervision and Development* Participate in regular clinical supervision to ensure that best practice is followed and to support ongoing professional development.
* Engage in continuous professional development activities and training to maintain and enhance clinical knowledgeand skills.
Essential Qualifications & Experience
* Registered Mental Health Nurse (RMN), Occupational Therapist (OT), Social Worker, or other relevant mental health qualification.
* Experience in mental health settings, including crisis intervention, telephone triage, or direct clinical practice.
* Understanding of mental health legislation (e.g., the Mental Health Act, safeguarding procedures).
* Knowledge and experience of risk assessment and management in a mental healthcontext.
* Clear communication skills and the ability to provide effective telephone-based support in a calm and empathetic manner.
Desirable Skills
* Experience in telephone triage or telephone-based mental health assessments.
*Experience working in a crisis or urgent care environment.
* Knowledge of local mental health services and how to navigate the healthcare system for referrals and signposting.
Personal Attributes
* Empathetic, compassionate, and non-judgemental approach to supporting individuals in crisis.
* Ability to remain calm under pressure and manage complex, high-stress situations effectively.
* Strong problem-solving skills and the ability to think critically and quickly.
* Excellent teamwork skills with the ability to collaborate effectively with other healthcare professionals.
* Organised and efficient, with the ability to manage a varied and potentially high volume of cases.
Industry: Medical and Nursing
Salary: £45 - £50 per hour
Salary Benefits:
Vacancy Type: Contract
Job Skills: -
Contact Name: Tyrell Govender
Website: -
Direct Application URL: -