Job Reference: BBBH43700
Job Duration: 4 Weeks
Start date: ASAP
Description:
Service Desk Analyst (Band 4) *URGENT*
4 Week Contract
£125 Per Day (INSIDE IR35)
Southend-On-Sea, Essex (commutable from Basildon, Chelmsford, Colchester)
Immediate Start
My Client are an NHS Trust based in Essexand are urgently seeking a Service Desk Analyst on an 6-8 week contract basis (37.5 Hours) paying £125 per day.
Job SummaryThe Service Desk Analyst will provide an efficient and effective 1st line support service for a dynamic, professional and proactive service desk team delivering a comprehensive and effective first point of call for the Digital Services Department. You will work closely in conjunction with the Service Desk Manager to deliver an integrated IT support service within the agreed Service Level Agreements. You will be responsible for the reporting of IT related issues presented via the IT Service Desk and for ensuring the service desk software is fully updated with activities logged and escalated wherever possible. You will also be required to work independently, but also must have the ability to decide when to involve management. The incumbent will be expectedto cope with varying degrees of pressure when clinical staff phone with high demands of response.
Additional Points
1 Taking service desk phone calls. Assisting customers/giving advice.
2 Working tickets raised to the 1st line team.
(Granting Clinical system access. Shared Drive permissions. Shared NHS.Net mailbox
creation and amendments. NHS.Net Distribution list creation and amendments)
1 Remote support/Connecting to our customers devices to assist them with their issues.
Qualifications
Essential
* Educated to HNC/Diploma (level 4)
* Qualified in ITIL v3 methodology at Foundation level
* Customer Service Qualification
Desirable
* Microsoft accredited qualification or equivalent level of knowledge and expertise gained through experience
Knowledge and Experience
Essential
* Customer service environment experience, providing phone, emailand live chat support channels
* An understanding of ITIL v3 service management procedures and processes
* SLA & OLA application, including an understanding of escalation procedures
* Microsoft Active Directory experience
* Knowledge and understanding of application of priorities within an SLA
* Experience working with a telephone call management system such as Netcall
* Experience of using and updating a knowledge base and FAQs facility
Desirable
* IT support background in an enterprise environment
Service Desk Analyst (Band 4) *URGENT*
4 Week Contract
£125 Per Day (INSIDE IR35)
Southend-On-Sea, Essex (commutable from Basildon, Chelmsford, Colchester)
Immediate Start
Industry: Public Sector and Government
Salary: Up to £125 perday
Salary Benefits:
Vacancy Type: Contract
Job Skills: -
Contact Name: Bilal Ramay
Website: -
Direct Application URL: -