Job Reference: FRS63785
Job Duration:
Start date: ASAP
Description:
The Role
My client, a well-established and highly regarded Irish brand, is seeking a skilled and experienced eCommerce Customer Service Representative to join their dynamic team in North Dublin. This is a full-time, permanent position based in the office, offering an exciting opportunity to contribute to a thriving business. You will be responsible for providing excellent customer service.
Tasks & Duties
* Process customer orders efficiently and accurately.
* Deliver outstanding customer support through email and phone communication.
* Inspect shipments for damaged or missing items and take appropriate action.
* Securely store packed eCommerce orders, ensuring they are ready for collection.
* Coordinate with carriers to facilitate smoothshipping operations.
* Handle eCommerce customer returns and address fulfilment-related complaints.
* Monitor and manage stock levels for the eCommerce store.
* Conduct stock-takes as needed to maintain accurate inventory records.
* Adhere to all health, safety, and environmental regulations to ensure a safe work environment.
* Uphold professional standards and a high level of workplace conduct at all times.
Experience, Knowledge & Qualifications
* A minimum of 1 year experience ina busy customer service position.
* Experience with online customer service is an advantage.
* Excellent IT skills with proficiency in MS Office, particularly Excel.
* Strong attention to detail.
* Excellent communication skills both written and verbal.
* All candidates must currently reside within a commutable distance with full working rights.
For further information please contact Sabrina Carroll on 086 127 5159
Industry: Retail
Salary: €30000 - €32000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: ecommerce, customer service, order processing, returns, stock management, website maintenance
Contact Name: Sabrina Carroll
Website: -
Direct Application URL: -