Job Reference: 025
Job Duration:
Start date:
Description:
Are you looking to work for an established Construction Company?
Do you have good Planning/Admin skills?
Confident with scheduling operatives into work?
We're currently on the lookout for a Planner/Scheduler to work for oneof our top clients!
You'll be working in the Littlehampton office, reporting to the Lead Planner.
Overall purpose of the role
* Day-to-day planning of the operatives (direct and subcontractors) to ensure all jobs are adequately allocated, attended, FOW raised, jobs re-booked or closed off as necessary on a daily basis.
* Reviewing jobs on Dynamicsand feeding back into reports as well as raising any risks to Operational Management.
* Ensuring all appointments booked are met on time with correct allocation, operative and materials required and subsequent jobs booked with residents updated atall times to ensure a positive customer experience.
Desirable Experience
* IT Skills required
* Microsoft Office Suite
* Dynamics (desirable)
* Responsive Repairs background required
* Planning/scheduling background
* Customer Service
Accountabilities/Responsibilities
* To proactively identify good quality business opportunities whilst working with customers that value our offering, who will provide long term business taking into account.
* Checking/ allocatingall booked jobs ahead of appointments.
* Daily tracking of jobs and PDA usage (Ops accepting, closing jobs, adding notes, FOWs, SORs etc.)
* Ensuring all Ops diaries are reviewed to ensure appointments are met and closed off with FOWs at COP.
* Ensuring all emergencies are appointed and allocated promptly (2 hours attendance) throughout the day
* Daily Monitoring of jeopardy to ensure no jobs are booked out of target and monitor absence levels to ensue all jobs are completed.
* Daily monitoring of overdue orders. No more than 20 overdue jobs at any one time.
* Liaising and calling back completion sheets from subcontractors.
* Monitor allocations of work when cancellations occur (no operative should be waiting longer then 15 minutes).
* Operative Follow-on jobs - Ops will call from site and job to be offered and booked with resident. Operatives not to leave site without speaking to you.
* Operative no access - Op will call from site, planner to confirm resident is not at the property (call tel numbers) and provide new appointment date to be left through door/post-box.
* Allocation of recalls.
* Plant Hire and returns.
* Materials coordination as and when required. Advising engineers / supervisors.
* Book-in authorised VO's/Quoted FOWs(passed via admin team and authorised by Operations team)
* Booking/re-allocating operative annual leave, sickness, training,TBT, van breakdown etc.
* Subcontractor updates & diary management.
* Updating Dynamics with notes of action etc
* Cooperating with the planning supervisor and teammates as and when required
* Working with other teams/operatives/Subcontractorsto cover another planner / call Centre advisors' AL, sickness and at busy times of the day
* Ensuring Repairs Inbox is regularly reviewed and all jobs raised within 48 hours.
* Assisting with the Call Centre as and when required.
Industry: Building and Construction
Salary: £21000 - £24000 per annum
Salary Benefits:
Vacancy Type: Permanent
Job Skills: planning, scheduling, admin
Contact Name: Rohiddur Rahman
Website: -
Direct Application URL: -