Job Reference: 278131
Job Duration: Permanent
Start date: ASAP
Description:
Job Title: Customer Service Manager
Job Class: OfficeLocation: High Wycombe
Salary: 42k
MCG Construction has a new opportunity for a qualified Customer ServiceManager for a major contract in High Wycombe.
The Role:
* manage the smooth and efficient operation of the ELGA Sales Office and the associated Sales Order Processing
* Partner Support and Shipping activities
* diverse range of organisational, team management and communication skills.
* There will be significant levels of external and internal communication, including direct liaison with Customers, the Manufacturing, Technical and Sales teams, including with the Elga LabWater Manufacturing facility in Shanghai to facilitate export shipments from China.
* After suitable training, the Customer Services Manager will be expected to acquire 'advanced user' capability for the JD Edwards ERP system, and so act as the primary contact with the ITSupport team regarding Sales office operational requirements, problems or ERP queries.
* Diverse range of organisational, team management and communication skills
* Internal and external communication including liaison with manufacturing
* To ensure customer expectations are met, order processing, shipping and reporting deadlines are achieved
The Person:
*
Demonstrable experience of having worked in a Customer Service role as a Team Leader or Manager
*
Excellent communication skills (written and verbal)
*
Strong team building skills
*
Team player with a real sense of delivering great support and service both internally and externally
Industry: Building and Construction
Salary: £40000 - £42000 per annum + Pension ,Holidays & Life Assurance
Salary Benefits: Pension ,Holidays & Life Assurance
Vacancy Type: Permanent
Job Skills: CUSTOMER SERVICE MANAGER , SALES ORDER PROCESS , SHIPPING ACTIVITIES ,
Contact Name: Salieu Tarawally
Website: -
Direct Application URL: -